Veteran Telecom, IT, and Healthcare executive with experience spanning startups to Fortune 15 companies. Strategic Leader of Sales, Customer Service, Operations, Engineering, Information Systems, Program Management, and Billing departments. Excels at cross-functional communication and coordination of dissimilar functions.

Supported 24x7x365 data center systems and network operaions (servers, routers, firewalls, security, and applications), pharmacy systems, pharmacy benefit management systems, palliative care systems, and desktop PC, scanning and fax systems for the nation's largest Hospice Pharmacy. Developed proprietary OnePointRx real-time reporting system. Integrated automated claims processing and robotic prescription filling systems with pharmacy management systems. Developed online prescription entry from… Show more Supported 24x7x365 data center systems and network operaions (servers, routers, firewalls, security, and applications), pharmacy systems, pharmacy benefit management systems, palliative care systems, and desktop PC, scanning and fax systems for the nation's largest Hospice Pharmacy. Developed proprietary OnePointRx real-time reporting system. Integrated automated claims processing and robotic prescription filling systems with pharmacy management systems. Developed online prescription entry from iPads and desktops through the Surescripts hub. Project managed new pharmacy locations from site selection to infrastructure buildout. Coordinated feature changes and upgrades to all systems as necessary. Show less

After Verizon acquired OnePoint Communications, I was retained as a CIO and tasked with delivering an Internet architecture serving 500 remote Multiple Dwelling Unit (MDU) properties in 90 days. To fully serve the Sales Order-Service Order-Service Provisioning-Customer Care-Billing-Revenue Assurance cycles my teams built and integrated 80 systems and met this deadline. Service activation for new Internet customers was reduced from 14 days in Verizon Telecom to 5 minutes from order approval at… Show more After Verizon acquired OnePoint Communications, I was retained as a CIO and tasked with delivering an Internet architecture serving 500 remote Multiple Dwelling Unit (MDU) properties in 90 days. To fully serve the Sales Order-Service Order-Service Provisioning-Customer Care-Billing-Revenue Assurance cycles my teams built and integrated 80 systems and met this deadline. Service activation for new Internet customers was reduced from 14 days in Verizon Telecom to 5 minutes from order approval at Verizon Avenue. Resale telephony services were also sold at MDU properties. To achieve telephony activations the order processes were automated with over 60 competitive local exchange carriers and all 7 of the incumbent local exchange carriers. Additional networks were also deployed via Wi-MAX radios to military, government, civilian and Native American communities in 5 states. My responsibilities included Information Systems, Network Engineering, Billing Operations, Contract Management, Network Management Center Operations and 24x7x365 day support of the networks. Show less

Recruited by this Cable TV provider to expand its six-state operation into the voice and Internet arenas. Architected and implemented the entire back office necessary to deploy the industry's leading-edge Lucent Technologies Pathstar switch virtual circuit technologies. Supported entry into new markets across 38 states.

Ran 24x7x365 operations at this Competitive Local Exchange Carrier. Responsibilities included Network Engineering and Operations, Information Systems, Customer Service and Call Center Operations, Billing Operations, Sales and Service Order Processing, Facility and Circuit Provisioning, Carrier Relations, 5ESS Switch translations, Field Operations, Network Management and Switching Control Centers, and Program Management. Deployed multiple SONET (Synchronous Optical Network) fiber-optic rings in… Show more Ran 24x7x365 operations at this Competitive Local Exchange Carrier. Responsibilities included Network Engineering and Operations, Information Systems, Customer Service and Call Center Operations, Billing Operations, Sales and Service Order Processing, Facility and Circuit Provisioning, Carrier Relations, 5ESS Switch translations, Field Operations, Network Management and Switching Control Centers, and Program Management. Deployed multiple SONET (Synchronous Optical Network) fiber-optic rings in 33 cities. Deployed 5ESS central office telephone switches in 25 cities. Deployed a national Tier 1 Internet backbone using Asynchronous Transfer Mode switches in 63 cities. Provisioned over 11,000 voice and 35,000 special access circuits per month for 16 consecutive months resulting in eSpire being named the fastest growing telecom company in the United States. Personally tasked with capturing AT&T as a National Account. Accomplished this by developing systems that passed all AT&T DMOQs (direct measures of Quality), then by passing 3 consecutive NVTs (Network Validation Tests) on SONET Ring networks, and passing an additional 3 SNVTs (Switched Network Validation Tests) on 5ESS telephone switches, first time, every time. Show less

At the then second-largest long-distance communications carrier in the world, Program Managed the cross-functional efforts necessary to install 7 satellite switching terminals in 7 months. Served as chairperson for the corporate Change Control committee and the IS Users Group. Directed an emergency move of a 40,000 line end-office in 3 days. Coordinated the conversion of SF Signalling to SS-7 Signalling across the entire network in 15 months. Integrated the order and circuit design modules in… Show more At the then second-largest long-distance communications carrier in the world, Program Managed the cross-functional efforts necessary to install 7 satellite switching terminals in 7 months. Served as chairperson for the corporate Change Control committee and the IS Users Group. Directed an emergency move of a 40,000 line end-office in 3 days. Coordinated the conversion of SF Signalling to SS-7 Signalling across the entire network in 15 months. Integrated the order and circuit design modules in the provisioning system and electronically bonded with all Bell Operating Companies. Instituted regression analysis of traffic patterns which enabled timely trunk group sizing. Designed Powerbuilder front-end which fed a flow-through provisioning process, implemented automatic route selection and circuit design templates. Created first-ever data warehouse that enabled automated loading of rate tables on a time-of-day basis. This resulted in cost reductions of over $24 million dollars. Show less