Vice President, Program Management, Network Operations And Service Delivery
Asci/Espire Communications, Inc.
Jessup, Maryland, United States
Ran 24x7x365 operations at this Competitive Local Exchange Carrier. Responsibilities included Network Engineering and Operations, Information Systems, Customer Service and Call Center Operations, Billing Operations, Sales and Service Order Processing, Facility and Circuit Provisioning, Carrier Relations, 5ESS Switch translations, Field Operations, Network Management and Switching Control Centers, and Program Management. Deployed multiple SONET (Synchronous Optical Network) fiber-optic rings in… Show more Ran 24x7x365 operations at this Competitive Local Exchange Carrier. Responsibilities included Network Engineering and Operations, Information Systems, Customer Service and Call Center Operations, Billing Operations, Sales and Service Order Processing, Facility and Circuit Provisioning, Carrier Relations, 5ESS Switch translations, Field Operations, Network Management and Switching Control Centers, and Program Management. Deployed multiple SONET (Synchronous Optical Network) fiber-optic rings in 33 cities. Deployed 5ESS central office telephone switches in 25 cities. Deployed a national Tier 1 Internet backbone using Asynchronous Transfer Mode switches in 63 cities. Provisioned over 11,000 voice and 35,000 special access circuits per month for 16 consecutive months resulting in eSpire being named the fastest growing telecom company in the United States. Personally tasked with capturing AT&T as a National Account. Accomplished this by developing systems that passed all AT&T DMOQs (direct measures of Quality), then by passing 3 consecutive NVTs (Network Validation Tests) on SONET Ring networks, and passing an additional 3 SNVTs (Switched Network Validation Tests) on 5ESS telephone switches, first time, every time. Show less