- Follow and Carry professional and private customers by mail - Advise in the use of OVH Web, Cloud, VPS and dedicated servers in their daily use according to specific needs. - Support the realization of technical diagnostics in order to detect the malfunction the user is confronted with. - Actor of continuous improvement (Feedback clients and proposals)

- Assure imported products Certidication with the Tunisian authorities (CERT: Electronic Certification)- Creation, SEO and update of the group's website(Wix, Filezila, Wamp, Word Press) - Updating GPS Tracking Devices Firmware -Module and Apply new electronic aspects according to criteria imposed by the Tunisian CERT administration.-Providing Onsite Tracking Solutions, Fleet management, Asset Installing and commissioning GPS Trackers Fleets - Enhance Equipments Performance and maintenance Monitoring - Aid to the development of GPS platform and Google Map API- Make technology affordable for companies and meet their business requirement within possible short time frame.- Technical support and resolutions gaps faced by our customers- Overview Product Technology, the platform and the development of special solutions in commercial meetings with clients.

• Provide professional solutions to hp end-users, dealers and service providers originating from unresolved escalated case issues received via telephone and written correspondence. • Provide an escalation link for hp field employees, executives and channel regarding customer satisfaction issues including availability, price dissatisfaction, product safety issues, complaints with hp and/or its representatives, and complaints regarding an authorized dealer or channel. • Solve various business systems, networking and applications problems for standard industry servers, specialized or complex clustered environments.• Applying basic foundation of a functions principles, theories and concepts to assignments of limited scope. • Utilize professional concepts and theoretical knowledge through specialized training, education or previous experience. • Exercise independent judgment within defined parameters. • Deliver reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty.• Act as team member by providing information, analysis and recommendations in support of team efforts by entering New Advisories to HP Database (around 55 achievement) .

-Part of Orange Customer Service (PC30 customer) and Responsible of the Support and for investment/Marking appointments of PC30Technnicians for Orange if needed- Responsible of onsite PC30 technicians interventions quality .-Transmission Order to PC30 LAC September 2009 as a products Trainer (3 months)-Back office operations: place on the schedule technician's interventions by distances, issues and severity of the issue