• Work on complex Network environments• Troubleshoot and maintain ESXi hosted by the company for client servers, providing cloud infrastructure to the client. • Manage Identity Access management of Azure Subscriptions, Azure AD, Azure AD Connect, Azure AD Pass-through Authentication. • Having Experience Configuring and managing AzureAD Connect, Microsoft Azure Active Directory. • Created scripts using Windows PowerShell to automate Identity Lifecycle Management, including, but not limited to, the creation, managing, and decommissioning of user accounts.• Setup and monitor NAS Storage to save backup done using Veeam.• Work with Project Team to complete the initial setup, installs, and migration of Hardware and Data.L2

• The administrator of Active Directory for computer accounts, user accounts, distribution lists, security groups, Group Policy, cataloging.• Managing FSMO roles on server 2008r2, 2012r2,2016 and 2019• Perform systems integration testing, inspection, and evaluation of hardware and software for clients.• Respond to escalated user service requests to maintain the SLA.• Account management using ADUC.• Delivery weekly reports from Active Directory• Create Ad-Hoc reports based on management needs.• Office 365 Migrations.• Creating and maintaining basic bash scripts to increase efficiency for clients.• Providing permanent solutions using bash scripts for most frequently occurring issues

• Provided L3 support for Active Directory incidents• Played a major role in streamlining user adds/deletions, password reset• Standardized reporting from Active directory• Windows Security Administration & Role-Based Access Control (RBAC)• Provide technical support for 1000+ end-users across the United States and ensure proper maintenance of workstations, printers, and peripherals.• Respond to user service requests and expediently resolve trouble tickets to maximize system uptime.• Maintain an outstanding record of technical support service, resolving 95% of all tickets within 12 hours.• Closing an average of 115 tickets/month in addition to supporting other department projects.• Configure firewall and router rules to ensure the security of the network.• Implement and manage internal online KB Articles to document technical procedures and provide internal user training, thus reducing required IT resources.

• Establish networking environment by designing system configuration, directing system installation, defining, documenting, and enforcing system standards. • Secure network system by establishing and enforcing policies, defining and monitoring access. • Updates job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, participating in professional organizations. • Accomplish information systems and organization mission by completing related results as needed. • Perform system backups and recovery and monitor and test network performance and provide network performance statistics and reports.

• Administered end-user Cisco routers remotely to verify correct operations and detect errors, Worked as part of a team for Cisco Product Support. Troubleshoot by providing relevant knowledge base articles and other information, resulting in improved problem resolution time by 50%.• Managed Active Directory Users and Computer, Giving Permissions, Sending Updates over a network, Handling DHCP servers, DNS Servers and Remote management of large networks.• Team lead of 15-member team, travelled to many remote locations, establishing full network capabilities within 12 hours• Hands on experience in physical cabling, IP addressing and subnetting with VLSM, configuring and supporting TCP/IP, DNS, installing and configuring proxies.

• Lead and maintained a team with a 95% successful repair rate completed in-store, Identified and leveraged the knowledge and skills of colleagues to ensure the best solutions for customers.• Utilized the Zendesk CRM to create and solve more than 60 enterprise support tickets from phone, email and live chat inquiries per week with an average 94% satisfaction rating.• Collaborated with software developers, customer success managers, and product managers to meet customer needs through quick bug fixes and requested feature enhancements using JIRA.• Analyzed system requirements, performed design and development activities, developed technical manuals, covering hardware and software, used for training and reference in repairs.• Efficiently handled calls while hitting metrics and maintaining a customer satisfaction rating of over 90%.