•Preparing and delivering marketing plans within key objectives•Working with in-house designers to produce materials of visual impact and within brand guidelines•Involving key stakeholders for product at each stage of campaign, and reporting results once completed•Generating and executing marketing campaigns across social media platforms such as Twitter, Facebook, Instagram, YouTube and many more•Generating reports for digital marketing campaigns using data based analytics tools and also presenting this data in an easy to understand format•Sourcing advertising opportunities and placing adverts in the press, radio or TV as appropriate to the product or service•Liaising with media, printers and publishers as required and managing the production of marketing materials such as leaflets, flyers, posters and newsletters, including e-newsletters.•Liaising with events coordinators to maximise visibility at conferences, receptions and exhibitions, including compiling product and literature lists to display or demonstrate•Monitoring competitor activity and generating leads for products and services.

• Advertising – planning, execution and relationships.• Assisting the Head of Marketing in preparing Marketing annual plans & budgets and creating Marketing campaign, promotions & events and prepare presentation for the same through MS word, power point & excel.• Preparing media plan and in-mall branding and communicate with the media publications for the best space.• Preparing and executing Mall events and promotions calendar.• Promotions – planning, execution, décor and event equipment. Ways to increase mall database, Fashion and Food and Beverage promotion and in mall promotions such as Half Price Monday and mall gift vouchers and do the reports on the same.• Managing entire mall décor during seasonal periods (DSF/DSS/Ramadan/Eid/UAE National Day & Festive Season as well as the in-mall collaterals in promoting the events.• Communicate with different events company in getting quotes for various events & campaigns and raising purchase order• Preparing full reports/analysis after every events & promotions campaign.• Database mining and management.• Communication with Retailers, monitoring and weekly performance reports.• Planning and execution of mall events and exhibitions (Radio, in mall entertainment, etc.).• Retailers Communication in terms of Mall magazine and mall directory brochure advertising, competition and distribution.• Managing and responding information at Dubai Outlet Mall e-mails.• Retailer Newsletter.• Tenants communication/Retailers relationship in coordination with the Marketing Team, Retail and Leasing Department.• Dubai Outlet Mall branded merchandise.• Loyalty program and management.• Back up for PR, Tourism and Customers Service Supervisor duties.• Management of Mall Directory Brochures updates and stocks.• Liaison with Department of Promotions and Events and Dubai Shopping Mall Group in securing Events permit.• Any initiatives towards Dubai Outlet Mall.

 Responsible for the smooth running of Customer service operations. Assisting the establishment for the customer care policies & procedures Responsible for staffing levels, recruiting & interviewing of customer service team member. Building better relationship to the customers, team members & management that can give a unique viewpoint from which the company can benefit when setting up customer focused system. Training, coaching for the ongoing development of the team. Delegating tasks & monitoring the team’s performance & motivating them too.. Assisting the team by performing the tasks with them. Preparing staff weekly roster & annual leave plan. Handling enquiries & complaints from the customers, Retailers & the team members. Reporting from to senior management. Coordinating with the Marketing team for the mall events & promotions. Coordinating with the other departments such as Operations & Retail department to resolve customers’ issue.

 Greet customers on sales floor and determines make, type and quality of merchandise desired. Responsible for appropriate stock replenishment. Provide adequate customer service. Takes inventory of stock. Control inventory and follow up. Uses database to research availability of merchandise Maintaining and developing relationships with existing customers via telephone calls and emails. Acting as a contact between a company and its existing and potential markets. Negotiating the terms of an agreement and closing sales. Gathering market and customer information. Negotiating variations in price, delivery and specifications with managers. Advising on forthcoming product developments and discussing special promotions. Liaising with suppliers to check on the progress of existing orders.  Checking quantities of goods on display and in stock.  Recording sales and order information and sending copies to the sales office.  Reviewing own sales performance, aiming to meet or exceed targets.  Gaining a clear understanding of customers' businesses and requirements. Tirelessly prospect new customers to meet and exceed stated sales goals  Extend sales opportunities with existing clients.  Continually probe client and prospects needs.  Promote The Company as a leader in direct marketing services for the industry.