Imelda Young Mueller Email & Phone Number

Orlando, Florida, United States

Provide total support for Vice President/ Director of Sales and team ranging up to ten members and a department that generates $50+million in revenue. Manage and troubleshoot Salesforce and Proposify software processing over 100 leads per month and a 50%+ close rate. Created standard operating procedure manual for sales and shipping departments. Coordinate and streamline onboarding processes, creating and managing training schedules to support seamless team integration.Track, analyze, and generate detailed commission reports, ensuring accuracy and timely processing of payments.

Orlando, Florida, United States

Collaborated with the Sales Director and Creative Manager to manage orders, oversee inventory levels, and ensure timely fulfillment. Processed and reconciled Accounts Payable and Accounts Receivable, maintaining accurate financial records and supporting cash flow management. Conducted purchasing activities, optimizing supplier relationships and ensuring cost-effective procurement.

Orlando, Florida, United States

Worked with COVID-19 testing technology and processing government orders. Liaison between customers, Corporate Account Directors and Account Executives.Assisted with orders and account questions for both Covid-19 and consumer products. Managed return authorizations.

Orlando, Florida Area

Supported Vice President of Sales, Director of Sales and ten national sales managers. Expertly crafted,edited and proofread RFP’s and proposals. Assisted in keeping Salesforce database updated and ran data reports. Tracked team weekly WIG commitments and attended weekly sales meetings. Provided market research for Sales Managers and followed-up on leads.4th Quarter Sales Support Award 2018 and 2019.

Orlando, Florida Area

Customer Service AssociateResponsible for three of the top five customers for the Orlando plant totaling $25.5 million in annual sales. Set-up hundreds of can and label SKU’s in Agile database prior to launching Oracle software conversion. Attended Oracle training both off- and on-site and monthly follow-up conference calls and Web-Ex meetings. Currently, cross training in new market segment and scheduling. Core duties include relationship building, order entry, management of 12-million label inventory, and complaint resolution. Calculate monthly forecasting and billing of overage labels. Liaison between plant and field sales representatives. Accountable for price implementation, artwork processing, handling customer inquiries, can inventory management, and accounts receivable discrepancies. Resolve customer delivery problems, issue sample orders and credits, as necessary.

Orlando, Florida Area

Provided administrative support for sales and marketing, quality and manufacturing areas. Strengthened customer relationships and supported division quality in training programs and analytical analysis of division performance. Consolidated and analyzed CAR, SCAR, TQM, CPM and manufacturing specification databases. Completed special projects including designing presentations and training materials. Researched issues and provided summary/recommendations (specs, complaints, and standard instructions.) Coordinated CSTE award submission process and scoring for division and corporate awards. Consolidated and prepared credit summary analysis. Served as liaison between managers and others, as needed. Arranged meetings, conferences, and travel itineraries.Coordinated division-wide Maintenance Training testing. Placed all orders for division ACT work keys testing and coordinated schedule and shipping of hands-on testing. Created database to manage current and past test scores for the division. Administered Work Keys testing for the Orlando plant. As a Maintenance Training Team member, traveled to quarterly meetings and was asked to update and manage MTT website and create a monthly newsletter. Updated bi-annual division enrollment for Primedia web-based training. Helped establish minimum guidelines and parameters for required testing.

Orlando, Florida Area

Assisted Senior Corporate Buyer with purchasing merchandise for all nine Anheuser Busch adventure parks. Entered, processed, verified, and received corporate and park purchase orders. Honed customer/vendor relation’s skills by keeping on top of all orders received through phone calls, emails, and other forms of communication. Efficiently maintained appropriate records and files for easy research.

Orlando, Florida Area

Built strong relationships with many clients, coordinated national and regional trade shows and provided marketing resources. Managed onsite convention booth development, set up and operations. Provided clients with market research, data collection and created highly detailed reports.

Orlando, Florida Area

Marketing CoordinatorCoordinated materials for national promotions. Helped compute financial success of promotions. Synchronized testing of promotions. Ran reports, responded to calls and emails from field managers. Paid invoices, kept files on all test and actual promotions. Researched and purchased audio/visual needs. Aided in Red Lobster website setup.Administrative Assistant, Training DepartmentCoordinated Certified Trainer program. Managed operations of over 3200 Certified Trainers. Graded tests, managed databases, coordinated training material mailings, and responded to calls and emails from field managers and directors. Supported Director of Field Training as well as seven Divisional Training Managers across the United States.Administrative Assistant, Operations DevelopmentProvided administrative support for Director and two Managers of Operations Development. Responsible for maintaining a departmental atmosphere in conjunction with corresponding promotions. Accompanied Director during out of town special project meetings.

Master Of Business Administration (M.B.A.)

Bachelor'S Degree, Communications And Rhetorical Studies