Imen E. Email & Phone Number

London, Royaume-Uni

Singapour

Tunisie

Management of a group of 27 people. I have to ensure the productivity and the efficiency of the department which deals with calls mainly from Europe. Management - Establishment of weekly meetings in order to take stock of the customer satisfaction situation - Making adjustments of marketing and commercial tools in order to improve the client satisfaction Business Development and Marketing - Setting up of a new strategy in order to attract more customers - Establishment of a chart which aim is to improve the productivity of each call and finding faster a suitable solution to meet their needs - Recast of marketing and commercial tools for the Spain market Results :- Improving the customer satisfaction by 60% in only few months (survey realized by the internal communication department)- Increase our client portfolio by 30% on 6 months Human resources - Establishment of position description for hiring new team leaders inside the department - Conduct of interviews in order to select the best candidate - Training our news team members at the identity of the company, and to the services range

Région De Lyon, France

Sport Division - Extern Growth Department - Marketing - Conduct European Market Survey about sport Indoor in order to setting up a suitable penetration strategy of the fitness field - Evaluation of key success elements of the company for a better penetration of that field Business development - Contact and negotiation with partners communication department in order to plan our presence in different exhibitions - Establishment of partnership with hand ball and volley ball federations - Marketing campaign across our customers data base to inform them about our future products - Internal Economic Intelligence- Evaluation of our worldwide competitors- Marketing analysis - Product and services analysis - Economic and Business intelligence with our subsidiaries all over the world in order to collect the needs of their customers and the market evolution

I was the Business Development Manager of this small TPEI was in charge of the census of the product and services range. Tasks such as :- recast of marketing pamphlets- creation of the visual identity of the company by doing readjustment of the website - assist with activities required to ensure on time delivery of error free clients focused proposals under aggressive deadlines - assists with any other large scales projects as directed by the founder and owner of the company - conducts market research and compiles competitive intelligence to help inform business development decisions - develop background briefings about prospective clients for use by consultants in sales pitches

Région De Lyon, France

I was an International Commercial Assistant for the Export Department. I was in charge of finding news business opportunities by contacting prospects in order to offer them a complete service of engineering and building of clean rooms for sterile environments for the MENA region. I was used to do tasks such as following : - prospection and follow up- co responsible of key account customers - presentation of our services - dealing with our retail agents - recast and translation in Arabic and English of our leaflets - census of relevant international exhibitions for this area- dealing with partners in order to negotiate the best place for the best price - establishment of tools for participating to the selected shows- setting up of a new retail network for the Middle East market

Dubai United Arab Emirates

I was In charge of gathering all logistics documents for different shipments to different destinations.I had to call customers of their folder missed a document for their import or export approvals of their goods. I deal with documents such as :- origin certificate - dangerous goods certificate - packing list - invoice I had also the opportunity to go to the field by assisting my manager during a custom operation in the international port of Dubai.

Tarare, France

Market survey in the public and private healthcare industry in Libya. In charge of a team of 3 people in order to coordinate our skills to obtain the best result we can for a Survey. We needed to know more about the public and private sector in learning how many hospitals the government wanted to build for the following 5 years in the country with some informations such as following :- number of beds ? - construction or renovation ?- how many square meters ?- sterile environment ? We made calls , send emails and gather all information before our presentation to the manager.

Région De New York City, États-Unis

Marketing and logistic support on days DPlanning weddings, baby showers, with professional partners and customers in order to meet their needs for their day Taking care of all last elements on the day D in order to make that day unforgettable for both guests and our customers

Montluel

Market survey for the lightning department of ABB France based in Montluel.Prospection on the Brazil MarketLegislation survey about norms and law regarding lighting protection in the area of Latina America

International Business Manager, International Management

Master Strategic Information with Sciences Po Aix en Provence

Master In International Business, Commerce International

Commercial And Marketing Developement Manager, Business

High National Diploma 2 Years Post Graduate, International Trade