Imen Dali Email & Phone Number

Leeds, Gb

- Led the establishment of a new USAID-funded project, managing legal creation, premises setup, and recruitment- Manage day-to-day operations and logistics in a fast-paced organization- Design and implement staff care and training activities- Manage contracts with external stakeholders, including legal advisors, IT firms, private health insurance, accounting and payroll services. - Lead the recruitment process and onboarding- Ensure compliance with HR policies and employment legislation in managing offboarding and performance-related matters- Maintain company records and comprehensive files including employee records, financial bookkeeping, and stakeholder contracts in compliance with GDPR.

- Delivered workplace learning and service improvement programs boosting employee engagement scores.- Conducted annual Ethics and Safety annual compliance training, achieving a 98% successful completion rate.- Reviewed and adapted internal training materials to align with regional requirements and company standards.- Managed onboarding programs for employees and senior managers, including both local and expatriate leadership.- Facilitated Diversity and Inclusion training and workshops to employees as well as inclusive hiring practices training for managers- Planned and executed recruitment open days for up to 100 candidates per day, collaborating with managers and the People and Culture team.- Partnered with line managers and designated trainers to ensure employees are trained on the needed skills and attain service excellence.- Designed and implemented tailored training programs and employee engagement initiatives.- Implemented standards and product training for diverse staff, including illiterate and minimally educated employees.- Updated and audited Workday HRIS regularly to ensure accurate and up-to-date management of employee information.

- Established recruitment and retention strategies, increasing employee satisfaction as measured by annual employee surveys.- Redesigned and formalized onboarding, probation review and offboarding policies, leading to a significant reduction in first-year employee turnover.- Fostered a culture of diverse and inclusive workplace.- Implemented career development plans that led to an increase in internal promotions and improved overall management of performance.- Managed monthly HR reports, providing insights and data to support strategic decision-making.- Managed relationships with external partners (legal advisors and payroll services).- Implemented a custom-made HRIS and recruitment website, improving recruitment efficiency, reducing time-to-hire, and boosting employer branding.

Gouvernorat De Tunis, Tunisia

- Piloted performance management processes, contributing to better formalized internal promotions while providing guidance on talent management and enhancing salary scales.- Managed payroll and benefits for 156 colleagues significantly reducing error rate.- Managed health insurance contracts, securing better advantages at improved service.- Prepared weekly and monthly HR reports supporting strategic decision-making.- Facilitated training and workshops on Diversity, Gender Equality, Disability and Race Inclusion, Modern Slavery, Child Labor, Harassment, Bribery and Corruption.- Provided HR support and clerical expertise for a USAID project, ensuring timely and courteous responses to inquiries across five regional hubs.

Gouvernorat De Tunis, Tunisia

- Co-founded and managed a digital marketing agency, leading a team of five employees.- Planned and executed comprehensive digital marketing campaigns, increasing web traffic by 70% and enhancing user engagement by 40%.- Developed and managed website content, email marketing strategies, social media accounts, and a YouTube channel.- Collaborated with agencies and social media influencers, expanding the network in France by 25%.- Implemented performance measurement tools, continuously improving campaign effectiveness.

- Managed the full employment process for engineers, filling vacancies 40% faster than the previous company average, and achieving a more balanced male-to-female ratio.- Developed and implemented comprehensive onboarding plans and training programs, leading to a 15% improvement in employee performance.- Maintained 100% compliance during audits and ISO 9001 certification by managing accurate employee documentation in both physical records and on the HRIS.- Administered performance evaluation processes, payroll, benefits, and bonus schemes, enhancing overall employee satisfaction.- Prepared weekly HR reports providing insights and data to support strategic decision-making.- Managed relationships with third-party providers, including legal advisors, payroll services, auditors (Bureau Veritas), and suppliers such as cleaning agencies and office supply vendors, ensuring seamless service delivery and operational efficiency.- Managed grievance and disciplinary actions, reducing workplace conflicts by 30%.- Implemented work-life balance initiatives, promoted staff engagement, and conducted offboarding exit interviews, boosting motivation and morale and achieving a 20% increase in employee retention.

- Developed and implemented internal hiring policies and career development programs, increasing internal mobility by 35%.- Created targeted internal job ads and job descriptions, shortlisted applications, and conducted interviews and recruitment tests, which enhanced candidate experience and selection accuracy.- Collaborated with employee representatives and senior managers to streamline employee career development and mobility policy, and ensure fair terms for employees, resulting in a 25% increase in employee satisfaction with growth opportunities.- Monitored probation periods and managed performance evaluations, improving new hire retention rates by 20%.- Prepared monthly reports on promotions, performance evaluations and probation periods to support strategic decision-making

- Created and managed daily schedules for 250 team members, aligning with operational needs and improving workforce efficiency by 15%.. - Designed an internal Attendance Management Policy, involving employee representatives to implement innovative work-life balance strategies and family-friendly policies, which reduced absenteeism from 18% to 11%.- Organized weekly team building activities and theme days, increasing employee engagement scores by 30%.- Developed and maintained a comprehensive time-off tracking system, reducing scheduling conflicts by 40%.

- Conducted internal quality audits and developed improvement plans, contributing to successful ISO 9001 certification.- Evaluated and coached agents' sales performance on inbound and outbound calls, improving sales targets achievement by 25%.- Developed and implemented auditing tools and training materials, enhancing the quality assurance process.- Facilitated job training and continuing education programs, resulting in a shift from 70% of employees at Level 1 to only 10% at Level 1 and 50% achieving Level 4 within six months, significantly enhancing overall team competency.- Analyzed quality assurance data to identify trends and implemented action plans, resulting in a 25% improvement in overall performance metrics.

- Provided client support and after-sales service, achieving a 98% customer satisfaction rate and reducing average handling time by 15%.- Managed and resolved customer complaints while consistently exceeding sales targets by 30% and maintaining top 5% KPI performance for both outbound and inbound calls.

- Planned and implemented engaging course materials and activities for adult learners, resulting in 100% of my students successfully passing the final exam at the end of the course.- Assessed student progress and provided constructive feedback, enabling all students to advance from B1 to B2 level in English proficiency.

Master Of Business Administration - Mba, Business, Management, Marketing, And Related Support Services

Bachelor'S Degree, English Language And Literature/Letters

Certificate, English Language And Literature/Letters