Imeo Pang Email & Phone Number

Melbourne, Australia

Melbourne, Australia

- Conducts IT and operations risk assessments for supported services (Microsoft Exchange, SharePoint, Lync, Saas Tools)- Review IT security risk and recommends associated controls to mitigate or reduce supported tools' inherent risk prior to Project Delivery and implementation- Provide periodic reporting of overall operations’ control health via management dashboard - Key contact for pre-audit activities, user engagement activities & facilitate completion of controls implementations in audit findings- Provide guidelines and recommendations on maintaining Service's support & security documentation up-to-date- Identify and implement process improvement of risk identification through project deliveries and IT operational processes- Identify and implement efficiencies in Archer software to improve the support of controls tasks management, reporting and documentation

Melbourne, Australia

- Led team in gathering user requirements by facilitating workshops, meetings and virtual walkthrough- Provided biweekly status updates to stakeholders on project issues, dependencies and risks- Developed implementation and application delivery plan for Business users, IT support functions and external resource dependencies (applications on Cloud platforms) including unit testing and application acceptance- Planned for change management activities to ensure minimal disruption of end user process- Strategised solutions for infrastructure retirement, including long-term data retention according to legal and records management guidelines- Collaborated with various teams and lead the resources to commit and follow-through with project schedules and deliverables- Influenced and managed stakeholders and Business IT Managers for business alignment- Managed team of resources to fulfil project expectations

Kuala Lumpur, Malaysia

- Strategized migration and retirement of Lotus Notes application portfolioand infrastructure- Liaised with key business IT representative and stakeholders to negotiate project plans and initiative- Planned and provided direction and guidance on work assignment for a team of 6 Lotus Notes developers- Monitored team performance as per SLO (via Monthly Scorecards and Level 3 ticket closure performance). - Coach and mentor team for work performance and skill development.- Managed customers by providing consultation to customer's enquiries related to Lotus Notes application- Managed customers' & projects demand by prioritizing team's work load and project resources- Managed application changes to ensure controls are adhered to, to minimize impact to the infrastructure & end-users

Kuala Lumpur, Malaysia

• Manages 12 team members across Brazil, US, & Malaysia• Coach team members on technical troubleshooting skills related to Lotus Notes and Blackberry.• Liaise with external groups (Customer Service, Local Area Operations, Enterprise Storage Support, eMail Technical Support and Voice teams) to improve on ticket escalation and work processes, operation efficiencies and SLA targets.• Manages customer escalations, typically VIPs.• Work closely with other Team Leads on performance metrics, and service improvement initiatives.

Kuala Lumpur, Malaysia

• Provides level 2 troubleshooting and resolution for user's mailbox functionality, Lotus Notes software security and preferences settings, user's Lotus Notes ID management.• Handles messaging encryption issues, mail routing and delivery problems.• Performs mailbox restores procedures.• Work with numerous groups, Customer Service, Local Area Operations, Enterprise Storage Support, eMail Technical Support and Voice teams to resolve users Lotus Notes or Blackberry issues.• Handles level 2 troubleshooting and resolution for user's Blackberry - in relation to mailbox, email, calendar, and To-Do synchronization. Provide recommendations on usage best practices.• Manages Blackberry user account - Sends activation/handheld passwords, remote wipe commands, service book refreshes, and creation and deletion of user accounts.

Kuala Lumpur, Malaysia

• Manage, advice and provide consulting and support services to users for all applications that facilitate their decision making and strategic planning process.• Success in extracting requirements from stakeholders, designing functional components to meet requirements as additions to existing systems. Ability to distil requirements into a functional design and technical architecture that details the additions and modifications of a system, integration points, business rules, screen designs, etc.• Developing, testing and implementing application systems using BAT given tool.• Documenting work product deliverables, requirements documents and status reports.• Manage resources including hardware, software and both internal and external IT resources such as vendors or suppliers, in the development, implementation and support of application systems.• Establish an effective internal control system including the identification and analysis of risks to ensure the efficiency and effectiveness of operations, reliability of management information, the prevention of fraud and compliance with relevant national laws and company regulations.• Ensure compliance to development standards and procedures and enforcement of identified control procedures.• Monitor work progress to ensure project timeline and SLAs are met.• Performed both assigned project delivery and operational support tasks.• Project hand-over to operation support team for technical and application support.

Kuala Lumpur, Malaysia

• Maintain Domino servers across different locations, remotely, which include database replication, server utilization, disk space utilization, and security implementation.• Support Domino server problems (Unix & Windows platform) and troubleshoot user’s Notes mail problems/enquiries.• Support email routing enquiries as well as network topology.• Maintain and implement mail routing connections for optimized routing.• Provide messaging/server/user support for administrators of regional operating units.• Provide assistance to 2nd level support team on Notes client related problems.• Provide assistance to messaging migration team in understanding current messaging infrastructure and Notes routing topology.• Advise operating unit administrators/developers on server & database related queries.

Kuala Lumpur, Malaysia

• Maintain multiple servers across different locations, remotely, which includes user management, database replication and security implementation on Lotus Domino servers.• Install, setup and configure new Lotus Domino for Messaging and Application usage.• Propose Domino network solutions.• Provide consultation to Administrators/IT Managers on User management.• Propose & develop workflow application to suit business process needs in the organization using Lotus Designer.• Commissioned to study new software/application versions to upgrade/enhance existing ones.• Install, configure, and run Lotus Enterprise Integration 3.2 for integrating Lotus Domino databases and other DBMS, mainly Microsoft SQL 2000.• Develop web application using Lotus Designer. • Install, setup and configure new Lotus Notes client.• Provide web solutions to SMEs. • Enhance existing applications

Kuala Lumpur, Malaysia

Master Of Science (Msc), Information Technology, 3.37

Bachelor Of Science With Education (Honours), Science