Imeo Pang Email & Phone Number

Melbourne, Australia

Melbourne, Australia

- Conducts IT and operations risk assessments for supported services (Microsoft Exchange, SharePoint, Lync, Saas Tools)- Review IT security risk and recommends associated controls to mitigate or reduce supported tools' inherent risk prior to Project Delivery and implementation- Provide periodic reporting of overall operations’ control health via management.

Melbourne, Australia

- Led team in gathering user requirements by facilitating workshops, meetings and virtual walkthrough- Provided biweekly status updates to stakeholders on project issues, dependencies and risks- Developed implementation and application delivery plan for Business users, IT support functions and external resource dependencies (applications on Cloud.

Kuala Lumpur, Malaysia

- Strategized migration and retirement of Lotus Notes application portfolioand infrastructure- Liaised with key business IT representative and stakeholders to negotiate project plans and initiative- Planned and provided direction and guidance on work assignment for a team of 6 Lotus Notes developers- Monitored team performance as per SLO (via Monthly.

Kuala Lumpur, Malaysia

• Manages 12 team members across Brazil, US, & Malaysia
• Coach team members on technical troubleshooting skills related to Lotus Notes and Blackberry.
• Liaise with external groups (Customer Service, Local Area Operations, Enterprise Storage Support, eMail Technical Support and Voice teams) to improve on ticket escalation and work processes, operation efficiencies and.
• Manages customer escalations, typically VIPs.
• Work closely with other Team Leads on performance metrics, and service improvement initiatives.

Kuala Lumpur, Malaysia

• Provides level 2 troubleshooting and resolution for user's mailbox functionality, Lotus Notes software security and preferences settings, user's Lotus Notes ID management.
• Handles messaging encryption issues, mail routing and delivery problems.
• Performs mailbox restores procedures.
• Work with numerous groups, Customer Service, Local Area Operations, Enterprise Storage Support, eMail Technical Support and Voice teams to resolve users Lotus Notes or Blackberry issues.
• Handles level 2 troubleshooting and resolution for user's Blackberry - in relation to mailbox, email, calendar, and To-Do synchronization. Provide recommendations on usage best practices.
• Manages Blackberry user account - Sends activation/handheld passwords, remote wipe commands, service book refreshes, and creation and deletion of user accounts.

Kuala Lumpur, Malaysia

• Manage, advice and provide consulting and support services to users for all applications that facilitate their decision making and strategic planning process.
• Success in extracting requirements from stakeholders, designing functional components to meet requirements as additions to existing systems. Ability to distil requirements into a functional design and technical.
• Developing, testing and implementing application systems using BAT given tool.
• Documenting work product deliverables, requirements documents and status reports.
• Manage resources including hardware, software and both internal and external IT resources such as vendors or suppliers, in the development, implementation and support of application systems.
• Establish an effective internal control system including the identification and analysis of risks to ensure the efficiency and effectiveness of operations, reliability of management information, the prevention of fraud.

Kuala Lumpur, Malaysia

• Maintain Domino servers across different locations, remotely, which include database replication, server utilization, disk space utilization, and security implementation.
• Support Domino server problems (Unix & Windows platform) and troubleshoot user’s Notes mail problems/enquiries.
• Support email routing enquiries as well as network topology.
• Maintain and implement mail routing connections for optimized routing.
• Provide messaging/server/user support for administrators of regional operating units.
• Provide assistance to 2nd level support team on Notes client related problems.

Kuala Lumpur, Malaysia

• Maintain multiple servers across different locations, remotely, which includes user management, database replication and security implementation on Lotus Domino servers.
• Install, setup and configure new Lotus Domino for Messaging and Application usage.
• Propose Domino network solutions.
• Provide consultation to Administrators/IT Managers on User management.
• Propose & develop workflow application to suit business process needs in the organization using Lotus Designer.
• Commissioned to study new software/application versions to upgrade/enhance existing ones.

Kuala Lumpur, Malaysia

Master Of Science (Msc), Information Technology, 3.37

Bachelor Of Science With Education (Honours), Science