Farhan Nahid Email & Phone Number

Dhaka, Bd

Dhaka, Bangladesh

⩥ Develop and implement training programs that align with company goals.⩥ Assess employee training needs.⩥ Create training materials such as presentations, job aids, and e-learning modules.⩥ Facilitate training sessions in person and virtually & manage training logistics.⩥ Evaluate the effectiveness of training programs and make necessary adjustments.⩥ Manage the learning and development budget.⩥ Stay current with industry trends and best practices.⩥ Collaborate with other departments.⩥ Provide coaching and mentoring to employees.⩥ Conduct orientation sessions for new hires.⩥ Oversee the recruitment process for ideal candidates.⩥ Administer employee benefits programs, set performance goals, manage employee relations issues, develop HR policies and procedures, and maintain accurate employee records.

Dhaka, Bangladesh

⩥ Develop and implement training programs aligned with company goals.⩥ Assess and address employee training needs.⩥ Create training materials and facilitate sessions, both in-person and virtually.⩥ Evaluate training effectiveness and make necessary adjustments.⩥ Stay up-to-date with industry trends and collaborate with other departments.⩥ Provide coaching, mentoring, and orientation sessions for employees.⩥ Oversee the recruitment and administer employee benefits programs.⩥ Set performance goals, manage employee relations issues, and maintain accurate records.

Dhaka, Bangladesh

⩥ Support clients with day-to-day tasks and activities, ensuring timely and high-quality delivery of services⩥ Organize and maintain client data, ensuring accuracy and completeness⩥ Communicate regularly with clients to provide updates and gather information as needed⩥ Prioritize urgent tasks and ensure that deadlines are met⩥ Manage and maintain client files, including confidential and sensitive information⩥ Assist with research and analysis as needed⩥ Help prepare reports and presentations for clients⩥ Respond to client inquiries and provide exceptional customer service⩥ Perform other duties as assigned by the supervisor

Dhaka, Bangladesh

⩥ Lead and supervise a team of customer service representatives to ensure high-quality service delivery.⩥ Updating the team about AHT, KPI, SOP, Escalations, & Other Information.⩥ Monitor performance metrics and provide regular feedback to the team to improve performance.⩥ Handle and resolve customer complaints and concerns in a timely and professional manner.⩥ Maintain accurate records of customer interactions and follow up on unresolved issues.⩥ Develop and implement customer service policies and procedures to ensure consistency and efficiency.⩥ Manage scheduling and shift assignments to ensure adequate staffing levels.⩥ Stay up-to-date with industry trends and best practices to improve the quality of service delivery.⩥ Act as a point of contact for escalated customer issues and concerns.⩥ Prepare reports and presentations on team performance and customer service trends.⩥ Ensure compliance with company policies, procedures, and regulatory requirements.

Khilkhet, Dhaka, Bangladesh

Dhaka, Bangladesh

Electical And Electronic Engineering, Major : Power

Higher Secondary Certificates, Science