Email: imfernandamiranda@gmail.comDynamic professional with over 2 years of experience in administrative support and customer service, focused on enhancing customer satisfaction and resolving inquiries effectively. Proven ability to manage schedules, organize documents, and facilitate effective communications, with strong problem-solving skills. Gained international experience as an au pair in the USA, which enhanced my organizational abilities and advanced English communication skills. Currently pursuing a Bachelor's Degree in Software Engineering and holding a Technical Degree in Eletromechanics, bringing a diverse skill set to effectively support customer interactions and technical inquiries.