Gauri Shankar Shukla Email & Phone Number

Jaipur, Rj, In

Jaipur, Rj, In

Mumbai, Maharashtra, India

Gurugram, Haryana, India

Gurgaon

Boosting e-commerce with hyperlocal deliveries and fulfilment services. Provide end to end solution to e-commerce from warehouse management, inventory control with in best industry delivery experience.

Gurugram, Haryana, India

Leading Shipway Aggregation for Sales & operations.Coordinate with couriers for partnership, dispute, and daily operations.Handling Sales & operations for aggregation and SAAS products. Involve in Hiring, team building for ops/Sales/Key accounts and support.

Gurgaon, India

Shipway is a SAAS-based tech startup that helps e-commerce to make their customers post shipping experience better provides the multi-courier tracking system to e-commerce players by providing 600+ couriers tracking integrations in one go. Shipway also noti6es its customers through SMS/Emails/WhatsApp and helps them to know their customers by collecting Review/Feedback. Responsible for Sales/ develop new business in India & overseas. Planning and implementation for Business, Set… Show more Shipway is a SAAS-based tech startup that helps e-commerce to make their customers post shipping experience better provides the multi-courier tracking system to e-commerce players by providing 600+ couriers tracking integrations in one go. Shipway also noti6es its customers through SMS/Emails/WhatsApp and helps them to know their customers by collecting Review/Feedback. Responsible for Sales/ develop new business in India & overseas. Planning and implementation for Business, Set Targets, and ensure achievements with the team. Administration, Sales Planning, and Improvement in Business.Weekly/Monthly review with the Sales and Marketing team to ensure product awareness in the market as well as achieve decided targets with the team. Attend and promotions in tech meet-ups like Shopify, Magento, and others to reach customers and introduce the services with promotions. Keep eve on market trends and coordinate with the product team to update the product with new features required in the market.Work and coordinate with Couriers(international &Domestic) for partnership and affiliate partnerships with tech service providers. Responsible for the performance of the Sales, Marketing, and Customer service team to provide the best support to customers. Generate leads by running various campaigns, find & approach customers on LinkedIn, Quora, and various Social Media platforms. Reporting to Co-Founder in shipway Show less

Gurugram, Haryana, India

• Coordinate between Management and Team for Improving Productivity, smoothly function of operations.• Planning and implementation with Management for Business Targets Achievements, Administration, Sales Planning and Improvement in Business.• Prepare SOP for various departments and ensure implement in all departments. • Tracking for Each Business Lead and convert then in sales for company with Teams.• Developing Dealers Network/SIS/MBO and different modules for enhance the… Show more • Coordinate between Management and Team for Improving Productivity, smoothly function of operations.• Planning and implementation with Management for Business Targets Achievements, Administration, Sales Planning and Improvement in Business.• Prepare SOP for various departments and ensure implement in all departments. • Tracking for Each Business Lead and convert then in sales for company with Teams.• Developing Dealers Network/SIS/MBO and different modules for enhance the business. • Driving sales & production force to ensure growth on top line as well as bottom line,• Monitor and analyze Market trends on different parameters such as geographical potentiality, design innovation etc.• Monitor Targets on daily basic for individual and send daily/Weekly/Monthly Review MIS to Managements.• Coordinate and support to Customer Service team in terms of service to provide beast support and experience to customers. • Training, mentoring and developing new managers & associates on techniques in alignment of business need.• Ensuring best of services to internal & external customer through innovating new ideas in day to day activity,• Present new ideas as per market research to Management for implement for growth for Business.• Present Weekly/Monthly review Presentation to Management.• Review and evaluate the SOP/concerns of any department and highlight the same to management also makes the changes with approval of management. • Reporting to CEO. Show less

Gurgaon, India

Managing a team of 16 Logistic Coordinator and 1 Team Leader.Coordinate with Co-loaders/Couriers for timely delivery of shipment.Handling the dispute like lost/damage and set loss bearer for PAN India.Arrange closer on inventory/raised cases from customer service within TAT.Setup process for all deliveries centers for Shipment deliveries and controlling for inventory and escalated cases.Managing the load movement for India delivery centers and monitor the delivery within… Show more Managing a team of 16 Logistic Coordinator and 1 Team Leader.Coordinate with Co-loaders/Couriers for timely delivery of shipment.Handling the dispute like lost/damage and set loss bearer for PAN India.Arrange closer on inventory/raised cases from customer service within TAT.Setup process for all deliveries centers for Shipment deliveries and controlling for inventory and escalated cases.Managing the load movement for India delivery centers and monitor the delivery within TAT. Define contract/Rate negotiation for Logistic vendor/couriers/Co-Loaders.Coordinate with logistics partners like FedEx,DTDC, BlueDart, Overnite, GATI for timely delivery for Shipments.Arranging vendor pickup and reverse pickup from customer end.Planning and implementing in IBL Panel/CS Panel, and if required make necessary changes is system with Tech Team. Show less

Gurgaon, India

• Managing a team of 24 Customer Service Executives. • Managing a Team of 8 Key Accounts CSE.• Coordinate with Major Client as Airtel, Max New York Life insurance. GE-SBI cards, whirlpool, HSBC etc for there query.• Sending daily MIS report to all clients with team.• Sending Monthly TAT Report to Major clients.• Coordinate with all first flight branches and BA threw calls and mails (Domestic & International) for timely delivery of consignment. • Manage the team for… Show more • Managing a team of 24 Customer Service Executives. • Managing a Team of 8 Key Accounts CSE.• Coordinate with Major Client as Airtel, Max New York Life insurance. GE-SBI cards, whirlpool, HSBC etc for there query.• Sending daily MIS report to all clients with team.• Sending Monthly TAT Report to Major clients.• Coordinate with all first flight branches and BA threw calls and mails (Domestic & International) for timely delivery of consignment. • Manage the team for inbound and outbound query. • Clear the escalated matter like lost, damage etc with airline and vendors.• Attend the corporate meeting with clients monthly and discuss about the issue facing and clear the same in a time period.• Coordinate with vendor, Airline for check daily offloading. • Report to G.M. Show less

New Delhi Area, India

• Managing a team of 8 Customer service executives.• Taking care of north region business unit (dispatches)• Customer service in the term of key account / business partners like DTDC, FedEx, TNT etc.. Regarding there deliveries, loads and offloads.• Training BU for company’s SOP.• Taking care of Road Permits and F forms for the different location.• Handling northern consignment agents for all types of concerns regarding carrying as well as forwarding loads to destinations /… Show more • Managing a team of 8 Customer service executives.• Taking care of north region business unit (dispatches)• Customer service in the term of key account / business partners like DTDC, FedEx, TNT etc.. Regarding there deliveries, loads and offloads.• Training BU for company’s SOP.• Taking care of Road Permits and F forms for the different location.• Handling northern consignment agents for all types of concerns regarding carrying as well as forwarding loads to destinations / business partners.• Maintaining and managing key account for blockage and releases for sales as per the compliance.• Monitoring daily load report sheet of vendors, airlines and observation sheet.• Handling key account / customer calls, complaints and providing resolution to them in a time frame.• Implementation of CS system and processes.• Reporting to the GM. Show less

Bachelor Of Arts (B.A.), Sociology

Activities and Societies: Table Tennis/Bharat Scout and Guide Bachelor in Arts.

Diploma In Computer Hardware And Networking, Computer Software Engineering, A+

Activities and Societies: Cricket

12Th, Art/Art Studies, General

12th