Ian Henderson Email & Phone Number

Warwick, Gb

Collaborated with customer and internal stakeholders to reengineer end-to-end product vision to align with new Evo best practice Strategy Process Model and address critical customer UX and technical feedback.Established short, medium and long term product roadmaps, together with structured agile processes and reviews to drive ongoing prioritisation and alignment. Routinely balanced strategic needs from the vision with fast changing tactical business priorities. Fostered close collaboration with Sales/Customer Success.Enabled sales demo cycle to potential new ‘bedrock’ client through proactive prioritisation of critical product gaps. Progressed to successful in-country factory pilot and commercial contracting, and enabled introductions to global parent company.Conceptualised and launched Integrated Business Architecture initiative to address core structural weaknesses in the ongoing platform.Negotiated and delivered programme to retire overly complex and non-core product features.In addition, continued to own all the Strategy Development responsibilities from earlier role.

Pioneered innovative Strategy Development vision and roadmap, validated with key reference customers and Subject Matter Experts on regular basis.Built new remote product squad across two countries and five locations, and integrated new SCRUM, Product Management and User Experience processes. Functioned as squad Product Owner.Delivered first integrated use of AI as a real-world user showcase. Pivoted 2 key ‘at risk’ Strategy Development customers into new reference customers with subsequent license extensions.Influenced organisation to create Evo Process Model for best practice end-to-end Strategy Execution.

Coventry, United Kingdom

Recruited and led new Agile Product Management team, including the introduction of User Experience (UX) and Interactive Documentation disciplines.Evolved product vision and strategy to meet changing market and business requirements.Drove simplification programme to retire underutilised and non-core capabilities.Established short-medium term Roadmap prioritisation process to maximise outcomes and balance capacity with competing demands from product strategy, technical debt and customer requests.Validated strategic and roadmap decisions using both direct feedback from users and stakeholders, and financial and usage data. Created go to market launch plans and materials in support of roadmap and new features.Interacted regularly with customers and internal stakeholders at all levels to communicate vision and roadmap, understand requirements and deliver on customer specific commitments. Actively supported sales and customer success teams.Continued to function as hands-on Product Owner for key requirements as demands dictated.

Coventry, United Kingdom

Managed programme of global customer deployments to time, cost and quality.Tendered and deployed services to new clients, including complex process re-engineering.Acted as Centre-of-Excellence in the use of i-nexus for project management, 6 Sigma, OKR, Balanced Scorecard and Hoshin PlanningEstablished project management and consultancy good practice into customer engagements, including use of i-nexus’ own tool to track earned value.Personally scoped and delivered profitable strategy execution, business transformation and portfolio management deployments to blue chip clients across Europe.

Atlanta, Usa; Coventry, United Kingdom

Led Professional Services and customer deployments in America, including consulting, transformational change, solution design, training and report development.Personally scoped and delivered profitable Hoshin and programme management deployments to clients headquartered in America.Rescued two key failing deployments, enabling clients to successfully gain their planned benefits from the i-nexus tool and place new business orders.

Coventry, United Kingdom

Responsible for the hosting of all SaaS customers to meet stringent availability and security targets, and the resolution of customer service requests to exceed Service Level commitments.Delivered complex migration of entire customer base to a new i-nexus product, including highly complex data migration, user base re-training, multi-client UAT and acceptanceRedesigned and deployed new SaaS infrastructure, delivering >99.9% availability together with a 42% cost reductionEstablished 24x7 customer services model and drove SLA achievement to 95%

Coventry, United Kingdom

Responsible for product development and customer serviceRe-implemented the core i-nexus product as the fundamental platform for business growth. Critical improvements to technical platform, user interface and functionality.Aggressively drove expansion in capability and process

Coventry, England, United Kingdom

1St Class Meng, Computer Systems & Software Engineering, 1St

Activities and Societies: Commodore of University Sailing Club, Mountain Biking, Trekking and Hill Walking, Travel

Education record