Imi Snell Email & Phone Number

Oxford, England, United Kingdom

Games Worked/Working On: Atomfall, Sniper Elite Resistance, Speedball, Zombie Army VR, Sniper Elite VR: Winter Warrior, Sniper Elite 5 and back catalogue titles.- Leading communication with development teams for bug reporting and player feedback from the Player Support side- Point of escalation when issues need further development attention; and lead on large scale issues- Streamlining and levelling up Support, in strategy and in processes, for future projects- Management of online help centre; including creating, editing and signing off content- Editing, compiling and creating content for company wide internal monthly newsletter- Writing and creating policy- Reporting and interpretation of data to key stakeholders- Staying on top of trends in the customer support space; particularly within the games industry

Oxford, England, United Kingdom

Games Worked On: Evil Genius 2: World Domination (PC & Console releases), Zombie Army 4: Dead War, Sniper Elite VR, and back catalogue titles.- Replying to requests from players- Reporting bugs to development teams- Issuing bans and warnings to players- Writing content for the Help Centre- Suggesting and implementing improvements to processes and strategy

Oxford, England, United Kingdom

Provided customer support, data management and webshop maintenance for the comics and graphic novel imprints 2000 AD, The Treasury of British Comics and Roy of the Rovers. > Transformed and streamlined data management systems.> Populated and updated ‘Help Centre’ for webshop and app customers.> Trained and supervised new staff.

Worked with the Careers Centre to streamline their SME internship scheme for undergraduate students.> Wrote a comprehensive marketing plan for the upcoming year.> Collected and analysed employer, intern and applicant data.> Assisted with everyday administration tasks such as answering the phone and responding to email enquiries.> Produced an extensive report on the paperwork, marketing methods and guidelines used by other university internship schemes, with recommendations.

Reading, United Kingdom

Reading, Uk

Wellington, Somerset

Cullompton, Devon

Mst, English 1550-1700, Merit

Bachelor Of Arts - Ba, English Literature (British And Commonwealth), First Class

Activities and Societies: Reading University Feminist Society, Reading University Classics Society and Students in Schools

A-Levels, English Literature, Early Modern History, Classical Civilisation, Extended Project Qualification

Extended Project Qualification: 'The Importance of Classical Ideas in Renaissance Literature'.

Gcses