• IT Onsite Support• Network Deployment Services• Data Center Support• Rack and Stack Services• Site Surveys according to the client need.• Network Commissioning and De-Commissioning.• Network Hardware (Router and Switches) Replacement Services• Break Fix Services • Roll Out service• System and Network Troubleshooting

Hardware and Software• Handling incidents & service requests tickets using SNOW (Service Now).• Install, upgrade, and replace laptop hardware if needed. • Assigning and maintaining hardware inventory.• Install company approved applications through Company Portal / Software Center.• Remote Desktop support to the users working from HOME using official Team Viewer application.• Documentation of knowledge and processes using Microsoft OneNote application.• Support… Show more Hardware and Software• Handling incidents & service requests tickets using SNOW (Service Now).• Install, upgrade, and replace laptop hardware if needed. • Assigning and maintaining hardware inventory.• Install company approved applications through Company Portal / Software Center.• Remote Desktop support to the users working from HOME using official Team Viewer application.• Documentation of knowledge and processes using Microsoft OneNote application.• Support for Laptops WIN10 reimaging/drivers and BIOS framework upgrade.Mobile Enrollment Support• Support to enroll the mobile devices into Microsoft Intune and Samsung Knox/iPhone DEP (Device Enrollment Process) online.• Mobile application setup into Microsoft Intune using MDM (Mobile Device Management). • Assign mobile devices to the company employees and maintain inventory.Azure, SharePoint and O365 Support• Provide 1st level support on O365 (Office, OneDrive, PowerBI & Microsoft Teams).• Help in troubleshooting the SharePoint channels, files/folders including synchronization issues with OneDrive Local.• Users and Group administration of employees using IT Administration Tools (AD Users and Groups) and Azure AD Cloud.• Create and assign new White Glove laptops as AutoPilot by uploading #Hashkeys on Cloud SCCM (Microsoft End Point Manager Admin Center).• Transform the old domain Laptops into cloud AutoPilot laptop and register them into Cloud SCCM.Network Printers Support• Install printer driver using Company Portal / Software Center and handling the Print/scan/copy related queries. • Vendor Order and install printer toners accordingly.Meeting Rooms• Provide IT assistance for internal and external meeting Rooms (Teams).• Support for Surface Hubs and other devices for special meetings.Provide Telephonic IT Support (If required).Close contact with Superusers and end-users as well as vendors/suppliers.General out of the scope IT support (If required). Show less

• Designed and evaluated WAN and LAN connectivity technologies.• Established, repaired and optimized networks by installing wiring, cabling and devices.• Diagnosed and executed resolution for all network and server issues.• Data Center Maintenance and Support Services.• Network Designing and implementation.• Tracing and isolating of network & Fiber cabling through Patch Panel.• Network Console Servers, Routers and Switches (Deployment, upgrade and movement support).•… Show more • Designed and evaluated WAN and LAN connectivity technologies.• Established, repaired and optimized networks by installing wiring, cabling and devices.• Diagnosed and executed resolution for all network and server issues.• Data Center Maintenance and Support Services.• Network Designing and implementation.• Tracing and isolating of network & Fiber cabling through Patch Panel.• Network Console Servers, Routers and Switches (Deployment, upgrade and movement support).• Physical troubleshooting of all network equipment including network break fix.• Multi-Vendor network equipment Support.• Wireless Solution Deployment.• Network/Server Storage Deployment.• Different hardware and software specific IT support as per customer requirement.• Conduct Network Site Surveys for future deployment of client facility.• On-Demand Cisco/MTR Video Conferencing Deployment. Show less