It Support Technician
Current• Level 1 and Level 2 support, diagnosing and resolving hardware and software issues across desktops, laptops, tablets, and mobile devices.• Assisting in key IT projects, server builds, network configurations, and deployment of IT infrastructure.• Perform system maintenance, software installations, upgrades, and configuration for Windows, macOS, Android, and iOS environments.• Set up and configure new workstations, assisting in Asset Management.• Provide multi-channel support via phone, email, in-person, and remote desktop tools.