Lifecycle management and patch management of Physical and virtual servers, Laptops, and office equipment like meeting room devices, and biometric devices. Day-to-day activity to manage and maintain Office 365 services like Azure AD, Exchange Online, Endpoint Manager, and SharePoint Online. Monitoring Infrastructure using SolarWinds and Elastic search Observability solution. Working with DevOps Jira service management for DevOps, Incident and change management. Tools like Desktop Central and Jamf Pro are deployed individually and used for the user’s device and patch management.

Microsoft® Certified Windows Server 2008 Active Directory, Configuration Specialist, hands on experience of Windows server family.Daily management and maintenance of the infrastructure; Providing support for 2nd and 3rd line incidents; Handling Projects, infrastructure changes, problem management; Security finding remediation (AD RAP, PEN Test); Capacity management; Automation; Azure Cloud Migration; Skype for business support; Microsoft Remote Desktop technology support.

Windows Server 2008R2, 2012, 2012R2 Administration for Active Directory, DFS, DNS, Remote Desktop Services, Print Server, PKI and ADFS Leading team of 6 people (System Admin L2), Server Hardware firmware keeping up to support level. Windows Servers patching. Monitoring Health checks, and end-to-end IT support including user devices Desktops, Laptops, Printers and Projectors. Inventory Management, Vendor Management.

Managing Servers of retail stores remotely all over the UK, US, India, Spain, and Australia. Auditing Firewall, Internet wireless router, Store Servers security and health check in a timely manner. Preparing Firewall, Internet wireless router, and Store Servers as per requirement. MS SQL server database replication monitoring. Group Policy Management, Active Directory. Part of the Team performing P2V for VMware vSphere. Managing in-house Point of Sale applications, Installation of label printers. Troubleshooting Web Server, VLAN, LAN & WAN problems. Monitoring activities of antivirus management console Kaspersky. Maintaining documentation on user management and backup procedures. Maintaining documentation of Email and Email groups.

Spearheading a team of 10 System Administrators, Technical Support for International Customers. Troubleshooting for issues through remote connection like Microsoft Outlook Troubleshooting, Virus Infection Removal, Backup application implementation, and Backup and disaster recovery implementation. Planning and implementing fixes / Patches, Complex Health Checking. High-end changes like changes in hardware replacement, and software/driver up gradation on production systems. Analyze Problems & escalate to appropriate levels, Act on Day-to-Day Housekeeping tasks by using tools & scripts. Work with Change & Problem Management Tools. Escalations handling. Troubleshooting Issues with Windows Server 2003, Windows XP, Windows Vista, and Windows 7. Troubleshooting Issues with Microsoft Office 2007, Microsoft Office 2010, and Email Clients like Thunderbird, Outlook Express, and Microsoft Outlook. Installation and configuration of Antivirus and security software, Performance Tune-up and security patches installation.

Spearheading a team of 5 Engineers & pre-sales operations. Providing support for windows Client and server Operating systems like Windows98, Windows 2000 Server, Windows 2003 server etc. IT services support for Windows ADDS, DHCP, DNS, etc. Troubleshooting Mail Server, LAN & WAN problems. User support for desktop operating systems, monitoring activities if antivirus management console (e.g. Mcafee/Symantec). Maintaining documentation on user management and backup procedures. Liaising the team about the technical issues & resolving the same

Spearheading a team of 8 Engineers & preparing quotations and giving suggestions to clients as per their requirements. Functioning as Technical Head of Security Cameras and Devices. Updating the client about the new product, its features & requirement for business. Steering Installation & Configuration of Windows Client and Server Operating Systems like Windows98, Windows 2000 Server, Windows 2003 server, etc. support for services like DHCP, DNS, etc. Switches & Rack. Interacting with users regarding Network Related Issues as well as Desktop related calls.