Immaculate Bwana Email & Phone Number

Nairobi County, Kenya

• Coordinated with marketing department and creative agencies to deliver high-quality creative assets.
• Managed Twitter and Threads content, developed social media strategies, and created monthly content calendars.
• Collaborated on content creation for various social media platforms and engaged audiences through community management.
• Handled inbound and outbound customer issues across multiple channels and maintained documentation of interactions.

• Key Responsibilities:
• Agency Relationship Management: Act as the primary point of contact between Goodlife and creative agencies, fostering strong relationships to enhance collaboration and understanding of project requirements.
• Briefing and Feedback: Collaborate with internal stakeholders to develop comprehensive creative briefs for agency partners. Provide clear and constructive feedback on creative deliverables, ensuring they meet quality.
• Creative Asset Management: Organize and maintain a library of creative assets provided by agencies. Ensure proper storage and accessibility of creative files for internal teams.
• Quality Assurance: Review creative materials to ensure they meet established quality standards. Work closely with agencies to address any revisions or adjustments required.
• Content Coordination: Collaborate with internal and external creative teams to develop compelling visual and written content for social media. Ensure brand consistency and adherence to style guidelines in all social.

Nairobi

• Achieved monthly sales quotas through teamwork and strategic sales techniques.Conducted inbound and outbound sales calls, promoting company products and meeting online store revenue targets.Provided personalized beauty.
• Implement other strategies to meet the online store's revenue, conversion rate and basket size targets e.g sending Whatsapp Broadcasts, SMS, Calls to different client segments.
• Understand, communicate and promote all ongoing ecommerce campaigns to meet the set targetsCustomer support & beauty advice
• Provide each customer or client with highly detailed, personalized service and recommend the most suitable products to help them meet their beauty goals.
• Demonstrates the proper use of various beauty, hair, and skin care products among other categories available on the platform.
• Advise and serve customers in a professional and courteous manner

Nairobi

Supervised shifts, coached agents, and managed work assignments to ensure operational efficiency.Developed and enforced rules and policies to maintain order among agents.Implemented strategies to meet company objectives, improving agent performance through tailored educational strategies.

Nairobi

Confer with customers by telephone or in person to provide informationabout products or services, take or enter orders, cancel accounts, or obtaindetails of complaints.Keep records of customer interactions or transactions, recording details ofinquiries, complaints, or comments, as well as actions taken.Check to ensure that appropriate changes were made to.

Kenya

Managed sales activities, including estimating merchandise costs, processing sales transactions, and maintaining inventory.Provided personalized customer service, helping customers find and select merchandise based on their needs.Implemented effective merchandising and sales techniques to promote products and drive sales.

Nairobi

Confer with customers by telephone or in person to provide informationabout products or services, take or enter orders, cancel accounts, or obtaindetails of complaints.Keep records of customer interactions or transactions, recording details ofinquiries, complaints, or comments, as well as actions taken.Check to ensure that appropriate changes were made to.

Nairobi

Managed daily operations, including cleaning duties, customer service, and inventory management.Balanced receipts and payments, ensuring accurate financial records.Collaborated with staff to plan and develop programs and schedules, enhancing operational efficiency.

Certificate, Google Ads

Google Ads for Beginners Course: Completed hands-on project covering 11 tasks, including: Introduction to Google Ads Campaign setup and.

Certificate, Digital Marketing & E-Commerce

Skills : Digital Marketing E-Commerce Customer loyalty Customer Outreach Marketing Analytics

Bachelor'S Degree, Public Relations And Diplomacy

Certificate-Virtual Assistant Training, Virtual Assistant, Passed

Activities and Societies: ALX VIRTUAL ASSISTANT COURSE A growth mindset and willingness to figure out how to get the job done..

Diploma, Communications And Media Studies

*Reporting * Technical aspects of camera handling * Photography * video editing * Media ethics * Media management *Advertising * Public.

Enterpreneurship And Customer Relations

Certificate, French Language And Literature

Kenya Certificate Of Secondary Education