Immaculate Chinemezu Eberechi Email & Phone Number

Nigeria

- Oversee Customer and Insurance company's follow-ups for prompt delivery of all transactions including claims- Place client's insurance policy with a reputable insurance company and ensure prompt delivery of cover- Applied consultative sales approach to up-sell existing customers- Enlighten client on various policies/insurance products, advise them on the policy that best suits their need- processes clients claim in a timely manner, advise them on claims documents and… Show more - Oversee Customer and Insurance company's follow-ups for prompt delivery of all transactions including claims- Place client's insurance policy with a reputable insurance company and ensure prompt delivery of cover- Applied consultative sales approach to up-sell existing customers- Enlighten client on various policies/insurance products, advise them on the policy that best suits their need- processes clients claim in a timely manner, advise them on claims documents and requirements to facilitate processing of their claims- Acquire and collate information from clients to enable urgent processing of their insurance needs- Present recommendations and options to clients and to agree and receive instructions on their implementation- Generate quotations to insurance companies for confirmation and acceptance, prepare and forward our credit note to the insurer to incept cover- Keep client appropriately informed about matters related to various insurance policies and how it will be of benefit to them by sending monthly reports, weekly newsletters and monthly industry updates- Record and documents changes in client's insurance cover as they occur Show less

Nigeria

• Ensured cordial relationship is maintained with clients by providing prompt solutions to their inquiries and complaints and sending good will messages on their Anniversaries.• Manage incoming mails and calls from clients and prospects.• Ensured proper and updated customer records are kept on the various databases (Soft copy and Hard copy).• Responsible for planning and hosting strategy sessions with team to improve performance.• Secured high-value accounts through effective… Show more • Ensured cordial relationship is maintained with clients by providing prompt solutions to their inquiries and complaints and sending good will messages on their Anniversaries.• Manage incoming mails and calls from clients and prospects.• Ensured proper and updated customer records are kept on the various databases (Soft copy and Hard copy).• Responsible for planning and hosting strategy sessions with team to improve performance.• Secured high-value accounts through effective customer solutions and promoting compelling business opportunities.• Resurrected and monetized dormant leads using my Empathetic skills, to increase revenues.• Contacted clients to verify account information and maintain accuracy, resulting in [80]% increase in client satisfaction.• Expanded customer base by identifying needs, developing solutions and delivering client-centered products.• Organized company files and created support system to decrease workload and increase productivity of account managers. Show less