Providing a professional point of contact for customers for any queries or concerns. Providing day to day technical support and assistance to customersGenerating tickets for the issues raised and assigning to engineers.Handling incoming calls and manage outgoing calls as required.Liaising with wider team members to ensure the best resolution, consistent with the contract and planning the service review meetings.Liaising with internal and external customers ensuring their hardware and software issues are resolved on time.Co-ordination of engineers’ workload.Tracking of customers request from the point of issue raised till the clpsure of ticket Raising Purchase Orders, maintaining stock and ordering parts. Ensuring goods ordered reach to the customers at the specified time

Providing a professional point of contact for customers for any queries or concerns. Providing day to day technical support and assistance to customersGenerating tickets for the issues raised and assigning to engineers.Handling incoming calls and manage outgoing calls as required.Liaising with wider team members to ensure the best resolution, consistent with the contract and planning the service review meetings.Liaising with internal and external customers ensuring their hardware and software issues are resolved on time.Co-ordination of engineers’ workload.Tracking of customers request from the point of issue raised till the clpsure of ticket Raising Purchase Orders, maintaining stock and ordering parts. Ensuring goods ordered reach to the customers at the specified time

Maintenance and monitoring of computer network and systems.Diagnosing and solving hardware and software connectivity.Installation and configuration of operating systems and applications.Respond to customer inquiries and assist in troubleshooting and resolving challenges.Preventive maintenance on the hardware components. A link between the company and the client

Connecting computers to the network domainTesting the network compliance of computersCreating user credentials for the KCB staffsAssisting users to log in to the network and access.

Maintenance and monitoring of computer network and systems.Diagnosing and solving hardware and software connectivity.Installation and configuration of operating systems and applications.Respond to customer inquiries and assist in troubleshooting and resolving challenges.Preventive maintenance on the hardware components. A link between the company and the client

Preparing and maintaining list of suppliers.Preparing manual sources of supplies.Ordering of supplies from respective companiesEnsuring materials reach on time A link between the suppliers and the company

Maintaining the books of inventoriesStock takingIssuing of materials to specific departmentsUpdating of inventories in the system.

Preparation and managing of muster rollManaging employees leaveMonitoring of the biometric clocking systemMonitoring of employees’ overtimevOn-boarding of traineesManaging filing systemPreparation and follow of LPO participated in HR audits Skills in health and safety proceduresHousekeeping and stocktaking

Peparation and managing of muster rollManaging employees leaveMonitoring of the biometric clocking systemTraining proceduresTraining on new hiresMonitoring of employees’ overtimeOn-boarding of traineesManaging filing systemPreparation and follow of LPO participated in HR audits Skills in health and safety procedures, housekeeping, and stocktaking.