Immaculate .O Email and Phone Number
Immaculate .O is a Helpdesk Administrator at Computech Limited.
Computech Limited
View- Website:
- computechlimited.com
- Employees:
- 161
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Helpdesk AdministratorComputech Limited Aug 2023 - PresentKenyaProviding a professional point of contact for customers for any queries or concerns. Providing day to day technical support and assistance to customersGenerating tickets for the issues raised and assigning to engineers.Handling incoming calls and manage outgoing calls as required.Liaising with wider team members to ensure the best resolution, consistent with the contract and planning the service review meetings.Liaising with internal and external customers ensuring their hardware and software issues are resolved on time.Co-ordination of engineers’ workload.Tracking of customers request from the point of issue raised till the clpsure of ticket Raising Purchase Orders, maintaining stock and ordering parts. Ensuring goods ordered reach to the customers at the specified time -
Helpdesk Admin AssistantComputech Limited Oct 2022 - Jul 2023Nairobi County, KenyaProviding a professional point of contact for customers for any queries or concerns. Providing day to day technical support and assistance to customersGenerating tickets for the issues raised and assigning to engineers.Handling incoming calls and manage outgoing calls as required.Liaising with wider team members to ensure the best resolution, consistent with the contract and planning the service review meetings.Liaising with internal and external customers ensuring their hardware and software issues are resolved on time.Co-ordination of engineers’ workload.Tracking of customers request from the point of issue raised till the clpsure of ticket Raising Purchase Orders, maintaining stock and ordering parts. Ensuring goods ordered reach to the customers at the specified time -
Service EngineerComputech Limited Nov 2021 - Aug 2022Nairobi County, KenyaMaintenance and monitoring of computer network and systems.Diagnosing and solving hardware and software connectivity.Installation and configuration of operating systems and applications.Respond to customer inquiries and assist in troubleshooting and resolving challenges.Preventive maintenance on the hardware components. A link between the company and the client -
Service Engineer Outsourced Computech LimitedKcb Bank Group Jan 2021 - Oct 2021KenyaConnecting computers to the network domainTesting the network compliance of computersCreating user credentials for the KCB staffsAssisting users to log in to the network and access. -
Service TechnicianComputech Limited Feb 2019 - Dec 2020Nairobi County, KenyaMaintenance and monitoring of computer network and systems.Diagnosing and solving hardware and software connectivity.Installation and configuration of operating systems and applications.Respond to customer inquiries and assist in troubleshooting and resolving challenges.Preventive maintenance on the hardware components. A link between the company and the client -
Junior Purchasing ClerkUnited Aryan Ltd Jan 2018 - Feb 2019KenyaPreparing and maintaining list of suppliers.Preparing manual sources of supplies.Ordering of supplies from respective companiesEnsuring materials reach on time A link between the suppliers and the company
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Junior Stores ClerkUnited Aryan Ltd Aug 2016 - Dec 2017KenyaMaintaining the books of inventoriesStock takingIssuing of materials to specific departmentsUpdating of inventories in the system.
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Administrative AssistantInsteel Industries, Inc Dec 2015 - Mar 2016KenyaPreparation and managing of muster rollManaging employees leaveMonitoring of the biometric clocking systemMonitoring of employees’ overtimevOn-boarding of traineesManaging filing systemPreparation and follow of LPO participated in HR audits Skills in health and safety proceduresHousekeeping and stocktaking -
InternInsteel Industries, Inc Sep 2015 - Nov 2015KenyaPeparation and managing of muster rollManaging employees leaveMonitoring of the biometric clocking systemTraining proceduresTraining on new hiresMonitoring of employees’ overtimeOn-boarding of traineesManaging filing systemPreparation and follow of LPO participated in HR audits Skills in health and safety procedures, housekeeping, and stocktaking.
Immaculate .O Education Details
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Business Administration And Management, General -
Sacred Heart Computer CollegeInformation Technology - Software Packages
Frequently Asked Questions about Immaculate .O
What company does Immaculate .O work for?
Immaculate .O works for Computech Limited
What is Immaculate .O's role at the current company?
Immaculate .O's current role is Helpdesk Administrator.
What schools did Immaculate .O attend?
Immaculate .O attended The Technical University Of Kenya, Sacred Heart Computer College.
Who are Immaculate .O's colleagues?
Immaculate .O's colleagues are Mohammed Twahir, Emmanuel Nzavi, Henry Obinu, Paul Njuguna, Richard Ottochon, Andrew Odhiambo, Vivian Kokoyo.
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Vanessa Okafor
I Am Seeking A Position With One Of The Largest Co-Operation In The World; A Reputed Company Where I Could Provide Service Professional With A Desire, And Passion To Provide Outstanding Service.Grand Prairie, Tx
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