Recommend changes in Human Resources policies, objectives, wage and salary structure, pay policies, performance appraisal programs, employee benefit programs.•Established standard recruiting and placement practices and procedures (forms, letters)•Established training policy, forms & programs that address company needs across division lines. Manages training & development to ensure that training needs of the staff are identified.•Ensures that HR policies and systems are well… Show more Recommend changes in Human Resources policies, objectives, wage and salary structure, pay policies, performance appraisal programs, employee benefit programs.•Established standard recruiting and placement practices and procedures (forms, letters)•Established training policy, forms & programs that address company needs across division lines. Manages training & development to ensure that training needs of the staff are identified.•Ensures that HR policies and systems are well implemented and integrated within overall corporate strategic plans & policies. •Guide all departments and section heads to handle staff matters and grievance by setting staff grievance handling system & procedures ensuring maintenance of good employee relations. •Monitors smooth and accurate functioning of payroll, annual increments, promotional process, staff changes, claims and benefits in accordance with HR policies and procedures.•Ensures that exit interviews are conducted and documentation of staff views and reasons for resignations/terminations are recorded. Provide feedback reports to management. Show less

Leading the team to generate sales for Business Telecom.Gaining a clear understanding of customer's businesses and their requirements.Maintain accurate records of all sales activities and prepare daily forecast enable effective forward planning.

Assistant Manager at Star Sports Traffic & Presentation Department.Handled a team of 10 executives, senior executives and managing a set of 12 channels.Training new members, on the process and the different applications/software used.Planning and deploying promo inventory on a set of 12 sports channels, regional and national feeds.

Managed a team of 14 advisers.Managed Business Care Customer; billing inquiry, general inquiry, technical resolution, provisioning accounts, cancelling services, complaint handling and complex queries.

Keep on knowledge up to date in relation t the product and process to enable efficient customer service.Maintain and implement quality results and customer experience.