Ian M. Email & Phone Number

San Luis Obispo, Ca, Us

Key Responsibilities• Utilize HubSpot for customer relationship management, ticketing, and automation tasks.• Manage and maintain WordPress-based web properties for LanguageBird.• Manage and optimize Microsoft 365, Entra, and InTune for endpoint management, overseeing 800+ student devices, 18+ admin devices, and 140+ instructor devices.• Implement and maintain device enrollment processes, ensuring seamless onboarding for all staff, instructors, and students.• Develop, deploy, and manage configuration policies to enhance security and streamline LanguageBird's device management.

Key Responsibilities:Project Leadership: Led a team to improve student orientation and onboarding with new processes.Cybersecurity: Conducted risk assessments, implemented multi-factor authentication, and strengthened overall security.Microsoft 365 Administration: Managed deployment, configuration, and troubleshooting of Microsoft 365, ensuring secure and efficient use.User Support: Created documentation and FAQs, reducing support requests by improving user skills.Technical Skills: Used Python for automation, managed WordPress sites, and edited videos for training materials.

Key Responsibilities:Risk Assessment: Analyzed risks to identify vulnerabilities and provided mitigation recommendations.Security Strategy: Developed security strategies aligned with organizational goals and industry standards.Compliance and Audits: Managed security audits, ensured compliance with regulations, and implemented improvements.Training: Trained new hires in support roles to ensure they have the necessary skills.Incident Response: Maintained and updated incident response plans, coordinating with teams for effective management of security incidents.Incident Response Planning: Advanced and maintained an incident response plan outlining procedures and protocols for responding to security incidents, including data breaches, physical threats, and other security breaches. Coordinate with internal teams and external stakeholders to ensure effective incident response.

Key Responsibilities:Technical Support: Provided hardware, software, and network support, resolving issues within SLAs.System Maintenance: Installed, configured, and maintained computer systems and peripherals.Help Desk and Training: Managed help desk tickets, assisted with IT equipment setup, and conducted user training.Documentation and Monitoring: Created/update IT documentation, monitored system performance, and ensured data security and backups.Technology Trends: Stayed updated with technology trends for continuous improvement.Job Duties:Remote Support: Used remote desktop tools for efficient support across multiple locations.On-Site Repairs: Performed on-site repairs and deployments for systems at major businesses.Troubleshooting: Provided expert troubleshooting for hardware and software issues.Service Desk: Handled service desk requests promptly, ensuring high user satisfaction.Hands-on Fixes: Diagnosed and resolved desktop issues, including hardware, network, and peripheral problems.

Visalia, California, United States

Key Responsibilities:Software Expertise: Provided training on medical application software and ensured compliance with licensing regulations.Device Support: Offered hands-on assistance for various devices.Training and Cross-Training: Conducted user training sessions and facilitated cross-training programs for new hires.Job Duties:Product Expertise: Instructed employees on medical software features and usage.Device Assistance: Supported tablets, laptops, phones, and desktops to ensure smooth operations.Software Compliance: Prevented installation of unlicensed software, maintaining licensing standards.Training: Led training and cross-training to enhance staff proficiency with IT systems.

Bachelor Of Science - Bs, Cloud Technology, 3.98

Activities and Societies: Valedictorian

Computer Science

High School Diploma, General Studies