As a Agent I: Gave guidance and instruction on using our systems, programs, and requests.Addressed inquiries and facilitated the setup of essential work tools such as new accounts and emails.Installation of basic software and network/local printers.Basic troubleshooting on account, VPN, hardware, software issues.

While being a Billing Specialist, I:-Spearheaded the development and execution of appeals to insurance companies to advocate for the medical necessity of patient treatments, resulting in a 10% increase in successful appeals and a $100,000+ boost in revenue collection through tenacious follow-ups and negotiations with insurance providers.-Conducted thorough billing audits and ensuring 100% compliance with industry regulations, reducing potential financial risks.-Successfully managed accounts receivable for a large portfolio, consistently maintaining a high on-time payment rate and reducing outstanding balances.-Processed and managed over $1.4M+ in Electronic Funds Transfers (EFTs), Virtual Credit Card Payments (VCCs), and checks, through Microsoft Excel ensuring efficient financial operations for multiple office locations.

While serving as an Insurance Coordinator:-Verified insurance details for 30+ patients daily to ensure appointment accuracy.-Effectively resolved insurance claim denials by investigating discrepancies and resubmitting claims for successful approval.-Trained staff and dental professionals on insurance-related procedures and policies to ensure the entire team was well-informed

As a Goldman Sachs 10KSB Fellow, I held a significant range of vital responsibilities:-Chosen from 140+ fellows for a roundtable with U.S. Rep. Colin Allred from Texas's 32nd district.-Curated and managed social media content to promote the firm's brand and engage with the online community.-Received mentorship and gained valuable insights into the challenges of running a business.-Acquired practical experience in materials management and project procurement-Developed a comprehensive manual outlining manufacturing equipment processes and best practices for equipment operation-Delivered regular progress updates to the CEO regarding manual development and social media post curation.

While in the role of Assistant Manager, I fulfilled the following duties:-Maintain a record of daily sales, tips, and any discrepancies for accounting purposes.-Train and mentor new or junior staff to uphold service standards.-Address customer issues or complaints professionally, and seeking solutions.-Utilized the xtraCHEF Enterprise Resource Planning (ERP) software to efficiently place and track restaurant orders, ensuring timely and accurate deliveries.-Expert in weekly employee scheduling and software utilization for optimized staffing and seamless operations.

As a food server, I...-Provide excellent customer service, welcoming and assisting diners with menu choices and special requests.-Maintain a deep understanding of menu items, ingredients, and preparation methods to answer customer questions.-Present checks accurately, accept payments, and process them through the POS system.-Efficiently deliver dishes to tables or designated areas, preserving presentation and temperature

During my time as a line cook, my role encompassed the following responsibilities:-Proficiently prepare ingredients and ensure mise en place is ready for service.-Adhered to food safety standards for customer health.-Skillfully handled changes in order specifications or menu items, ensuring customer satisfaction.-Execute cooking techniques, such as grilling, frying, sautéing, and baking, to prepare dishes to culinary standards.

In my initial position as a dishwasher, I assumed the following duties:-Kept dishwashing area clean and well-organized, including the sinks, dish racks, and dishwashing equipment.-Provided assistance to kitchen staff as needed, including food prep, stocking supplies, and taking out trash.-Adaptable and responsive, readily handling shifting demands and diverse tasks within a fast-paced kitchen environment.-Complied with health and safety regulations is fundamental for public health and the reputation of the establishment.