Immanuel John Email and Phone Number

Professional Excellence• Hands on experience in Field Quality Investigation function in TCS (Nissan Motor India Private Limited).• Effectively tracked warranty / customer complaints / product surveys (JD Power & QCS) feedback & driven continuous improvement in the organization with all functions (Manufacturing, Product Engg., Suppliers, Sales, Aftersales). Conducted various Joint Investigation with Nissan dealers and Suppliers to establish root cause.• Horizontal deployment of Product improvements & Best manufacturing practices across vehicle models.• Hands on experience in conducting New Model Taskforce activity for early concern deduction & resolution.Summary - Skill sets and Areas of Knowledge• Rich Exposure on studying Market situation & creating strategy for handling Domestic & Export Field complaints.• Analytical skills and Implementation of new techniques/methodology for analyzing Warranty Problem through QC story and adopting measures using PDCA cycle.• Adapt in conducting Process & Product audit of incoming, in process materials, taking stringent quality measures & capably organizing quality awareness programs in the organization.• Proficiency in enhancing the process operations and thereby achieving the required quality level in the products. • Vehicle Durability concerns identification and resolution by taking design countermeasure.• Competency on FFT Analyzer, Video scope, Consult III plus, Fuel Consumption meter, Noise level meter.