Immanuel Hensley Email & Phone Number

Louisville, Kentucky, United States

United States

Traveled to Various customer locations throughout Central and southern Kentucky to Diagnose and repair their Devices ranging from small desktop printers to large commercial Multi-functional and wide format machines. Installed and configured multiple different software packages including Streamline, PaperCut, and Fiery Controller. Constantly diagnosed and repaired network issues related to the device such as scanning to email using SMTP, IMAP, and POP3. Configured and diagnosed wired and… Show more Traveled to Various customer locations throughout Central and southern Kentucky to Diagnose and repair their Devices ranging from small desktop printers to large commercial Multi-functional and wide format machines. Installed and configured multiple different software packages including Streamline, PaperCut, and Fiery Controller. Constantly diagnosed and repaired network issues related to the device such as scanning to email using SMTP, IMAP, and POP3. Configured and diagnosed wired and wireless Ip, Subnet, gateway and DNS addresses on a daily basis. Also would help setup and configure Servers and Zebra Printers for pharmacies throughout Kentucky. Helped Drive customer satisfaction and retention by remaining personable, Professional, and Accountable. This along with meeting Service Level Agreements helped keep my KPI numbers high allowing me to be within the top 20% of all Techs nationally for June 2022. Some of the major accounts I supported were Kroger, Walmart, CHI Saint Joseph, Brinks along with countless Military and DoD Facilities Show less

Frankfort, Kentucky

Diagnosed and repaired Computer, Network and Electronic device issues for residential and commercial customer in and around Frankfort, Lexington area. Installed POS systems, servers and ran cabling for a client in Shelby County. Performed Recovery on corrupted devices to regain some customer personnel data. Replaced screens, ports, batteries and motherboards in Ipads, Iphones, Macs and Android devices.

Frankfort, Ky

As a Assistant Sales Manager I run day to day operations when the sales manager is off. I assist customers with their financing needs inside of FFO furniture. I draw up the contracts outlining the terms of their agreements. I follow up with customers concerning any payment issues making sure i keep their agreements current.

Frankfort, Ky

As a Store Managers I am responsible for the day-to-day running of the store and managing the various team members employed there. I am in charge of the food safety and cash control for the store. Other duties include staff management, end of day paperwork including making deposits for store, and the safety/security of the employees and customers

Frankfort, Kentucky

Access software updates, drivers, knowledge bases, and also frequently asked questions resources on the Internet to aid in problem resolutionIdentify plus learn appropriate software & hardware used supported by the organizationTest fixes to make sure problem has been adequately resolvedField incoming help requests from end users via both telephone work orders in a courteous mannerDocument all pertinent end user identification information, including name… Show more Access software updates, drivers, knowledge bases, and also frequently asked questions resources on the Internet to aid in problem resolutionIdentify plus learn appropriate software & hardware used supported by the organizationTest fixes to make sure problem has been adequately resolvedField incoming help requests from end users via both telephone work orders in a courteous mannerDocument all pertinent end user identification information, including name, department, contact information, and also nature of problem or issueBuild rapport elicit problem details from help desk customersEscalate problems when required to the appropriately experienced technicianDocument the help desk request problem-solving process, including all successful unsuccessful decisions made, and also actions taken, through to the final resolutionApply diagnostic utilities to aid in troubleshootingPerform hands-on fixes at the desktop level, including installing as well as upgrading software, implementing file backups, and also configuring systems applicationsPerform post-resolution follow-ups to help requestsDevelop help sheets knowledge base articles for end users Show less

Lawrenceburg Kentucky 40342

Access software updates, drivers, knowledge bases, and also frequently asked questions resources on the Internet to aid in problem resolutionIdentify plus learn appropriate software & hardware used supported by the organizationTest fixes to make sure problem has been adequately resolvedField incoming help requests from end users via both telephone work orders in a courteous mannerDocument all pertinent end user identification information, including name… Show more Access software updates, drivers, knowledge bases, and also frequently asked questions resources on the Internet to aid in problem resolutionIdentify plus learn appropriate software & hardware used supported by the organizationTest fixes to make sure problem has been adequately resolvedField incoming help requests from end users via both telephone work orders in a courteous mannerDocument all pertinent end user identification information, including name, department, contact information, and also nature of problem or issueBuild rapport elicit problem details from help desk customersEscalate problems when required to the appropriately experienced technicianDocument the help desk request problem-solving process, including all successful unsuccessful decisions made, and also actions taken, through to the final resolutionApply diagnostic utilities to aid in troubleshootingPerform hands-on fixes at the desktop level, including installing as well as upgrading software, implementing file backups, and also configuring systems applicationsPerform post-resolution follow-ups to help requestsDevelop help sheets knowledge base articles for end users Show less

500 Shenandoah Dr.

Performed maintenance of personal computers and peripheral equipment, identifying problems and providing appropriate solutions. Installed operating systems and applications and conducted technical training demonstrations. Repaired, serviced, and replaced parts, boards, and equipment for Dell, Compaq, Toshiba, Hewlett Packard. Researched and resolved problems on workstations and LAN, including IP resolution, cabling problems, and peripheral malfunctions. Performed troubleshooting of personal… Show more Performed maintenance of personal computers and peripheral equipment, identifying problems and providing appropriate solutions. Installed operating systems and applications and conducted technical training demonstrations. Repaired, serviced, and replaced parts, boards, and equipment for Dell, Compaq, Toshiba, Hewlett Packard. Researched and resolved problems on workstations and LAN, including IP resolution, cabling problems, and peripheral malfunctions. Performed troubleshooting of personal computers and peripheral equipment, identifying problems and providing solutions. Show less

Use advanced troubleshooting process to resolve issues with any apple brand products. Take escalating calls from advisors , any and all supervisor request come to me. I am empowered to grant exceptions, wave fee's, send out appeasement's and devices as I see fit.

Wrote complex routines for System Procedures and diagnostic routines. Installed and maintained hardware and software such as operating systems, control systems, workstations, peripherals and communications devices, proprietary software packages, information dissemination tools, electronic mail and data base management software. Performed complex system generations, network device configuration generations, workstation installation , network address definitions. Assisted the development… Show more Wrote complex routines for System Procedures and diagnostic routines. Installed and maintained hardware and software such as operating systems, control systems, workstations, peripherals and communications devices, proprietary software packages, information dissemination tools, electronic mail and data base management software. Performed complex system generations, network device configuration generations, workstation installation , network address definitions. Assisted the development, network and production support staff in analyzing requirements for development, modification or retirement of state level or complex departmental systems. I was responsible for system support functions during relocation or conversion of critical data files and equipment. Monitored performance of servers on local area networks and takes action to mitigate network or system degradation. Coordinated the diagnostics and problem resolution with network support staff. Received complex problem reports, and resolves or refers to appropriate personnel. Provided technical assistance to other information systems staff, and I was responsible for systems recovery. I Insured that technical documentation and user manuals are accurate and current.Provided customer support to staff of the Disability Determination Services (DDS). This included but is not limited to servicing computers, printers, network devices, and performing backup/restores requests. Installed printers, computers, Windows 7 imaging, and troubleshooting issues Microsoft Share Point support. Scheduled repairs and working with service personnel, help desk duties. Telephone support to staffs for password issues. Weekend support and traveled to Louisville office when necessary. I have Experience with AS/400 Show less

Lexington, Kentucky Area

Patrolled industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates. Monitored and adjusted controls that regulate building systems, such as air conditioning, furnace, and boiler. Wrote reports of daily activities and irregularities, such as equipment and property damage, theft, presence of unauthorized persons, and unusual occurrences. Answered telephone calls to take messages, answer questions, and provide information during… Show more Patrolled industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates. Monitored and adjusted controls that regulate building systems, such as air conditioning, furnace, and boiler. Wrote reports of daily activities and irregularities, such as equipment and property damage, theft, presence of unauthorized persons, and unusual occurrences. Answered telephone calls to take messages, answer questions, and provide information during non- business hours and when switchboard is closed. Inspected and adjusted security systems, equipment, and machinery to ensure operational use and to detect evidence of tampering. Monitored and authorized entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises. Answered alarms and investigated disturbances. Called police and fire departments in cases of emergency, such as fire and presence of unauthorized persons. Warned persons of rule infractions and violations, and apprehended and evicts violators from premises, using force when necessary. Show less

Frankfort,Ky

Performed maintenance of personal computers and peripheral equipment, identifying problems and providing appropriate solutions. Installed operating systems and applications and conducted technical training demonstrations. Repaired, serviced, and replaced parts, boards, and equipment for Dell, Compaq, Toshiba, Hewlett Packard. Researched and resolved problems on workstations and LAN, including IP resolution, cabling problems, and peripheral malfunctions. Performed troubleshooting of personal… Show more Performed maintenance of personal computers and peripheral equipment, identifying problems and providing appropriate solutions. Installed operating systems and applications and conducted technical training demonstrations. Repaired, serviced, and replaced parts, boards, and equipment for Dell, Compaq, Toshiba, Hewlett Packard. Researched and resolved problems on workstations and LAN, including IP resolution, cabling problems, and peripheral malfunctions. Performed troubleshooting of personal computers and peripheral equipment, identifying problems and providing solutions. repaired and diagnosed computer problems for customers. Removed viruses, reinstalled operating systems, installed software and sold computer equipment and warranties. Worked in the Printing area and copied, made coiled binders and presentations for customers as well as all other printing needs. Show less

Lawrenceburg, Ky

Developed close and personal relationships with clients to ensure customer loyalty and retention. Advised customers on new styles, fashion trends, and product features. Ensured the highest levels of customer service and satisfaction. Designed booth and direct vendors in creation of display materials; oversaw booth set-up and merchandise display. Acquired an expertise in customer service and "closing the sale". Handled stock, customer special and repair shop orders with various vendors… Show more Developed close and personal relationships with clients to ensure customer loyalty and retention. Advised customers on new styles, fashion trends, and product features. Ensured the highest levels of customer service and satisfaction. Designed booth and direct vendors in creation of display materials; oversaw booth set-up and merchandise display. Acquired an expertise in customer service and "closing the sale". Handled stock, customer special and repair shop orders with various vendors nationwide, providing technical information regarding equipment, order parts, returns, and special orders. Advised customers on purchases. Operated POS cash register for sporting goods company, working on weekends and during school breaks. Provided exceptional customer service and support. Counted cash; and reconciled charge sales and cash receipts with total sales to verify accuracy of transactions. Balanced cash drawer daily. Show less

Lawrenceburg, Ky

Developed close and personal relationships with clients to ensure customer loyalty and retention. Advised customers on new styles, fashion trends, and product features. Ensured the highest levels of customer service and satisfaction. Designed booth and direct vendors in creation of display materials; oversaw booth set-up and merchandise display. Acquired an expertise in customer service and "closing the sale". Handled stock, customer special and repair shop orders with various vendors… Show more Developed close and personal relationships with clients to ensure customer loyalty and retention. Advised customers on new styles, fashion trends, and product features. Ensured the highest levels of customer service and satisfaction. Designed booth and direct vendors in creation of display materials; oversaw booth set-up and merchandise display. Acquired an expertise in customer service and "closing the sale". Handled stock, customer special and repair shop orders with various vendors nationwide, providing technical information regarding equipment, order parts, returns, and special orders. Show less

Frankfort, Ky

Swept, moped, scrubbed, and vacuumed floors of buildings, using cleaning solutions, tools and equipment. Cleaned and polished walls, ceilings, windows, plant equipment and building fixtures, using steam cleaning equipment, scrapers, brooms and variety of hand and power tools. Gathered and emptied trash. Notified management personnel concerning need for major repairs and additions to building operating systems. Dusted furniture, walls, machines, and equipment. Mixed water and detergents and… Show more Swept, moped, scrubbed, and vacuumed floors of buildings, using cleaning solutions, tools and equipment. Cleaned and polished walls, ceilings, windows, plant equipment and building fixtures, using steam cleaning equipment, scrapers, brooms and variety of hand and power tools. Gathered and emptied trash. Notified management personnel concerning need for major repairs and additions to building operating systems. Dusted furniture, walls, machines, and equipment. Mixed water and detergents and acids in container to prepare cleaning solutions, according to specifications.cleaned government building like the annex,COT, and plaza tower Show less

Frankfort, Ky

Advised customers on purchases. Provided exceptional customer service and support. Counted cash; and reconciled charge sales and cash receipts with total sales to verify accuracy of transactions. Balanced cash drawer daily. Observed checking, billing, and cashiering activities. Accurately and efficiently operated cash register and filled orders, keeping waiting time for customers to a minimum.Provided accurate, timely and efficient service to customers as head cashier in drive-thru.

Frankfort Ky

installing and configuring computer hardware operating systems and applications.monitoring and maintaining computer systems and networks;talking staff/clients through a series of actions, either face to face or over the telephone;troubleshooting system and network problems and diagnosing and solving hardware/software faults;replacing parts as required;Wrote complex routines for system critical procedure and Diagnostic Routinesfollowing diagrams and written instructions… Show more installing and configuring computer hardware operating systems and applications.monitoring and maintaining computer systems and networks;talking staff/clients through a series of actions, either face to face or over the telephone;troubleshooting system and network problems and diagnosing and solving hardware/software faults;replacing parts as required;Wrote complex routines for system critical procedure and Diagnostic Routinesfollowing diagrams and written instructions to repair a fault or set up a system;supporting the roll-out of new applications;setting up new users’ accounts and profiles and dealing with password issues;responding within agreed time limits to call-outs;working continuously on a task until completion (or referral to third parties, if appropriate) prioritizing and managing many open cases at one time;rapidly establishing a good working relationship with customers and other professionals (e.g., software developers);testing and evaluating new technology;conducting electrical safety checks on computer equipment Show less

Bachelor Of Science (B.S.), Software Systems Engineering

Front-End Web Development, Front-End Web Development

Activities and Societies: N/A Taking various courses ranging from html and css to version-control and java

Programming, Html, Javascript And Jquery.

Activities and Societies: N/A I am working hard to learn programming and each day I am building the skills to become a successful.

Diploma, General/ It

Activities and Societies: FBLA I focused on Information Technology based curriculum.