Immanuel Jo Email & Phone Number

Karnataka, India

India

Working for Integration & Orchestration of Oracle CPQ Quote to Cash System within ServiceNow ecosystem. Client: Equinix Inc, USA▪ Created process flow diagrams for client’s BRD for integration of Oracle’sCPQ with ServiceNow to acheive quoting, tracking and delivery of IT assets (Equinix Data Center components & CI (Configuration Items). Process flow creation includes sorting of various CI's based on Business Units, Continents and facilities of Equinix for a better CMDB tables in ServiceNow▪ Worked with technical writers and developers to intrepret gathered clientsrequirement translated to architextural diagrams, API documentations etc.SDLC Enviornment: Agile, Tools: JIRA, Document Management: Confluence.

County Dublin, Ireland

Provide IT solution for The Project Foundry's client located at Ireland, India and the US. (Client: ICON PLC, a world’s leading clinical research organisation which provided clinical trial services to the Pfizer and BioNTech for the development of COVID-19 vaccine)▪ Led gap analysis for applications such as ProcessUnity, ServiceNow toidentify gaps in Saas product configuration for 350+ ICON PLC licensed Saas products▪ Conducted engagements with 350+ global Saas vendors to elicit SAAS productconfiquration which includes GDPR, BCDR plans, SLA, MSA & IT Securityaspects to update CMDB tables to effectively manage SAM in ServiceNow▪ Created Software Requirements Specifications, with user stories, businessrules and User Manuals for an in-house ServiceNow development whichintegrates ITSM, ITOM with Planview (Clinical Trials HCM)▪ Elicited ICON PLC’s technical/ business owners from North America, EU andAsian regions to allign Saas configuration with GRC, IT security compliances.Conducted vendor risk assessment in the areas of Business Continuity, Disaster Recovery and IT Security aspects to verify its compliances with GDPR, SoC etc to update ProcessUnity (GRC Platform) and ServiceNow CMDB Tables and Software Asset Management (SAM) ▪ Worked for enhancement of ServiceNow CMDB tables for its accuracy and relevancy for all Saas Application Portfolio Management (APM) and its configuration items▪ Populating/ Updating ServiceNow CMDB Tables with current and valid SLA/ MSA's and compliance documents.

Chennai, Tamil Nadu, India

▪ Conducted competitor analysis of Indian mobile health care providers to plan and develop a new diabetes specialty telemedicine app for the hospital▪ Studied various UX process flows of various telemedicine providers to plan an ideal customer journey for the proposed Web/ Mobile Telemedicine application.

Bangalore

▪ Blockchain Transformation: Researched critical business needs in supply chain domains (aerospace/ healthcare) and converted use cases to blockchain solution utilizing the company developed blockchain engine to address current industry demands ▪ Innovation: Developed proof of concepts which included UX design, application process flow, enrollment of entities, business rules for smart contracts, way of recording transactions, types of data fields for each participant; to achieve aviation use cases such as aircraft parts track & trace, digital provenance, maintenance history, digitized maintenance records and tokenization of real assets into digital assets ▪ Documentation: Created solution documents which contains solution architecture of permissible/ private network, stating how this architecture can achieve the above mentioned supply chain demands and offers plug and play for multiple stakeholders. Created white papers to educate blockchain technology for social media audience and prospective stake holders.

Bengaluru Area, India

▪ Product Ownership: Product Owner for an American based animal shelter web app called Shelter Management System where I conceptualized the functional design, created BRD, Designed UX, coordinated with developers, performed functional testing and UAT▪ Elicitation: Gathered business requirements in form of user stories and prioritized product backlog utilizing JIRA for creating our new web- app Shelter Management System for managing daily operations of animal shelter across the United States▪ Presentation of the Product on Paper: Created business requirement documents illustrating software design, functionality design and types of data needed to capture from the user in a pictorial illustrations and flow diagrams utilizing Visio, Pages & Adobe DC▪ Presentation of the Product by Dynamic Prototype’s: Conceptualized designs through dynamic prototypes & wireframes in Adobe XD for demonstrating functional requirements and the type of data needed to be captured for our website and Shelter Management System▪ UX Design: Designed UX prototypes in Adobe XD for demonstrating data capturing, type of content required and the user journey of the app▪ Technical Writing: Drafted and published product documentation, customer facing contents, online contents, verbiages, terms & conditions for our live websites, mobile apps, web application (SMS), Vodafone mobile WAP and Jio WAP services▪ Documentation: Created Business Proposals and BRD which illustrates use case diagrams, user journey, wireframes for our in house applications and white labelled solutions for partners across the United States such as Bentley Motors, Miami Health Institute etc▪ Process Diagrams: Visualized requirements through process diagrams, UX screen layouts to educate developers for developing modules including Doctor On Call WAP Services for our existing telemedicine platforms for clients including Bentley Motors, Vodafone

Dubai, United Arab Emirates

- Check, verify and report to the higher management that each piece of diamond is completely represented in the form of barcode, tagged, and identified in the Synergix ERP system for effective inventory control and supply chain management of the diamonds - Track the status of each piece of diamonds from its lab grown process to final polishing and certification and eventually to the inventory management through the ERP System - Prepare Adhoc reports on current inventory and total sales of diamonds on a periodic time manner.

Columbus, Ohio, Usa

 Obtained training in Enterprise Resource Planning (ERP) software SAP ECC 6.0 in modules including finance, controlling (FICO) & asset accounting (AA)  Conducted blueprint meetings to plan SAP business process to convert client business requirements in to technological design Created and presented business processes and flow diagrams using Microsoft Visio and PowerPoint to demonstrate current business performance and future enhancements with a positive personal impact on client team Collected and analyzed asset master data from client managers to identify the company functional specifications and requirements Documented the asset accounting functional specification document for end users on how assets are managed and categorized in SAP Analyzed and identified the suitable business process including Procure To Pay, Order To Cash, Made To Order pertaining to the business requirement and worked as a liaison between the client business team and the SAP ABAP technical development team Collaborated with clients to understand ‘As-Is’ business processes and conducted GAP Analysis to design the ‘To-Be’ business process in order to plan SAP system implementation Collected vendor, customer, and material master data from ERP Ariba to cleanse, filter, and sort data for loading into SAP Master data Created various UAT testing scenarios in order to check asset transactions are reflected in finance general ledger accounting Configured Procure to Pay and Order to Cash business process in SAP as per the client’s requirements

Warrensburg, Mo

 Supervised the evening and midnight time operation of the Harmons computer commons computer Lab  Provided technical assistance and conducted training for students and public patrons with Microsoft Excel, PowerPoint, and Word  Helped students to find the suitable research articles and journals through our Library's central search database Assisted students, professors and public patrons utilize library facilities with high customer service orientation Provided the library management with dashboard reports on daily and weekly library student attendances Awarded with 100% scholarship on tuition plus monthly stipend worth $48000 for entire masters at the Department of Library Sciences, UCM

Bates City, Mo, Usa

 Utilized inhouse MRP material management software for the America’s largest airplane salvage company to generate Adhoc reports, manage inventory and procure aircraft and its parts by part number, serial number, OEM, store location, airworthiness and selling price Managed aircraft parts information through MRP in order to answer sales phone calls from FBO, MRO and aircraft owners Published technical specifications of airplanes and parts in the company website using Microsoft Front Page Analogized Illustrated Parts Catalog to gain clear insight of aircraft parts, design & construction, working principle to provide effective customer support

Coimbatore Area, India

 Taught classes in a batch of 30 students in subjects of aerodynamics gas turbine theory and airframe structures theory Created teaching materials, operating procedures and presentations to illustrate experiments in aerodynamics lab Inventoried lab equipment’s and prepared lab manuals for theory of flight lab

Coimbatore Area, India

 Demonstrated lift and drag coefficients on aerofoils by utilizing strain gauges, pitot tubes and multi tube manometers Collaborated with the aviation maintenance department to develop curriculum to meet the changing syllabus Prepared lecture notes and training materials in the areas of aerodynamics and airplane hydraulic systems Provided academic advisement and helped students in solving mathematical problems in aerodynamics Educated students in aerodynamics and theory of flight lab using the wind tunnel equipment Procured scientific and engineering equipment’s for the aerodynamics laboratory

Master Of Science

Bachelor Of Engineering (Be)

Diploma In Mechanical Engineering