Hello,I possess an unparalleled ability to turn your prospective clients to returning customers with my customer service skillsI am a trained and enthusiastic customer service representative with a flair for providing solutions to customer-related problems. Proven ability to listen actively while being empathetic to clients. Reliable and driven with management and prioritization abilities. In addition, I am also a trained telemarketer and digital marketing specialist. I am a result-driven customer support manager with experience in building a sustainable customer service department in Marketing, Real Estate, and technological industries where I have made an excellent reputation in rendering exceptional services to improving customer acquisition and upscaling revenue through telemarketing and new customer onboarding Through my innovative approach to customer management, excellent communication skills, and strategic marketing, the organizations that I worked with have enjoyed tremendous progress in their customer base and revenue.
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Social Media ManagerTalk Writing With Tokyo! -
Telemarketer/Customer ServiceWana Court Estate Feb 2022 - Jan 2023• Responsible for a sales life cycle, from prospecting, making contacts, qualifying prospects, nurturing prospects to presenting offer and closing sales.• Promptly handled customer inquiries and complaints through phone calls and email, while also escalating calls where necessary.•Advised and answered prospective and current customers on products and their features.• Made cold calls to prospective customers about products and services and generated over 20 leads every 48 hours.• Promoted and sold company products by up-selling.• Documented customer interactions to reduce on-boarding time. -
Social Media ManagerDreamstore.Ng Mar 2020 - Feb 2021Nigeria● Responsible for overseeing Dreamstore’s interactions with the public through Instagram while also handling all incoming calls and direct messages from customers.● Responsible for content’s life-cycle from the ideation stage through the I’m implementation stage.● Promptly analyzed engagement data.● Carried out researches on social media trends and customer’s preferences to aid proper content marketing.● Maintained knowledge base of every product and actively up-selling where necessary.
Imo-Obong Oton Education Details
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Second Class Upper Division -
Mass Communication/Media Studies
Frequently Asked Questions about Imo-Obong Oton
What company does Imo-Obong Oton work for?
Imo-Obong Oton works for Talk Writing With Tokyo!
What is Imo-Obong Oton's role at the current company?
Imo-Obong Oton's current role is Social Media Manager.
What schools did Imo-Obong Oton attend?
Imo-Obong Oton attended Bowen University Iwo, Bowen University Iwo.
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