Looking for business development opportunities. Managing of daily operations. Daily financial work.

Server Management• Windows Server 2003, Windows Server 2008 (Domain Controller, DNS Server, DHCP Server), LAN Management• Network Cabling• Administration of Wireless LANDesktop Support• Windows 7, Windows 8• Hardware and Software Support• Working with employees to troubleshoot and maintain desktop computers.ACCESS CONTROL• Managing two different access control systems here at Allied office buildings.

IT consultancy.

• Handling and resolving passenger complaints• Handling duty free sales and cash• Study the duty free items• Promote and sell the products• Be hospitable and provide excellent service• Ensuring the passengers have a safe and comfortable flight

Administrative work• Everyday flight documents• Invoice verification• Monthly reports and presentation to GM• Everyday emails between head office and traffic officePassenger handling• Assisting with special care needed passengers• Assisting with passengers who speak little English(Mostly Chinese, Taiwanese, Japanese and Koreans)Baggage handling• Handling lost and damaged baggage cases• Dealing with head office and the passenger Arrival handling• Assisting with passengers with misconnected transfers• Assisting with passengers raising reports when their bags found damaged or if lostOperations• Supervising checking counters• Overall supervising of ramp services• Dispatching flight on time

Security• Installed, maintained and repaired security systems and programmable logic controls.• Designed security policies, alarm response protocols and access card guidelines.• Recommended improvements in security systems and procedures.• Developed procedures for the emergency response and crisis management, physical security and information protection. (SOP)Administrative Work• Preparing monthly reports for IT section and presentation to HOD meetings• Filing and storing of IT inventory• Assisting in preparing the yearly budget • Compiling meeting minutes and storing• Creating SMS statistics reports for AdminServer Management• Windows Server 2003, Windows Server 2008 (Domain Controller, DNS Server, DHCP Server), Separate Antivirus Server Using Kaspersky.• Windows SQL Server 2003 database, Microsoft Exchange Server.• Maintenance of WAN between TVM, VOM Old Building and VOM Main office.LAN Management• Network Cabling• Administration of Wireless LAN• Administration of Internet via ISA ServerDesktop Support• Windows 98, Windows NT, Windows XP, Windows 7, Windows 8• Hardware and Software Support• Working with employees to troubleshoot and maintain desktop computers.

• Prevented store losses using awareness, attention to detail and integrity.• Created new processes and systems for increasing customer service satisfaction.• Achieved high sales percentage with consultative, value-focused customer service approach.• Resolved product issues and shared benefits of new technology.• Managed quality communication, customer support and product representation for each client.• Worked under strict deadlines and responded to service requests and emergency call-outs.• Assisted customers with store and product complaints.• Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.• Guaranteed positive customer experiences and resolved all customer complaints.• Kept abreast of rapidly evolving technology.• Recommended, selected and helped locate merchandise based on customer needs and desires.

I was there as an On the Job Trainee.