Imogen Archard Email & Phone Number

London, GB

London, England, United Kingdom

London, England, United Kingdom

Relevant Rewards, Right Time and PlaceRewards and incentives are now part of everyday culture, but they only work if the recipient actually wants them. We ensure this happens by careful targeting and balancing the needs of our clients and partners to shape customer and consumer behaviour to deliver results.

Teddington

• Managing the Operations team, which included up to six staff.
• Responsible for staff induction and providing further staff training.
• Conducting team appraisals and disciplinaries when required.
• Resolving escalated client complaints.
• Attending planning meetings with Heads of Departments to discuss and analyse how current processes are working. Implementing new procedures to improve them.
• Overseeing the daily despatch of key products and ensuring that SLA’s (Sales Level… Show more

Teddington

• Processing and despatching client orders. Ensuring that SLA’s were adhered to.
• Data entry, including client and customer information, order details and purchase order numbers.
• Assisting with the resolution of escalated complaints.
• Data analysis using Microsoft Excel. Applying formulas and filters to generate required data.
• General support for Account Executives, Customer Services and the Client Services teams.
• Assisting with client order enquiries and monitoring sales… Show more