Imogen Ashcroft Email & Phone Number

United Kingdom

Leader of successful teams who deliver technical, consulting and project management services to a high standard.

Consulting Manager (EMEA)

United Kingdom

Milton Keynes, Uk

Consulting Practice Manager - EMEA End User Computing & Mobility - with responsibilities including:• Line Management of a team of technical Consultants and Project Managers• Day to day operational control of service delivery including resourcing, and resolution of escalations from customers or internal stakeholders Key achievements in this role included:• Led the team to achieve a sizeable increase in revenue contribution• Improved customer satisfaction and decreased number and severity of escalations • Leadership of a change management initiative to introduce new and improved processes• Team growth – successful recruitment and on-boarding of permanent staff & partner resources

Staines, Uk

Consulting Practice Manager - EMEA Transformation Services - with responsibilities including:• Line Management and coaching for a team of Consulting Architects, located all around the EMEA region• Driving progress and ensuring quality of all team consulting engagements, and providing hands- on support to colleagues and/or customers where required in order to accelerate progress• Business Development - actively supporting the Sales teams to increase services sales, including pre-sales scoping of projects, providing Statements of Work, and leading customer meetings and presentations Key achievements in this role included:• Increasing team revenue and consultant utilization rates• Developing and bringing to market new consulting services offerings• Increasing recognition for Transformation Services both within and outside VMware

Staines, Uk

Engagement Manager - EMEA Transformation Services - with responsibilities including:• On-boarding of new Architects into the team• Customer facing Project planning, initiation and resourcing decisions• Regular management reporting including financial reporting, highlight reports and quarterly reviewsKey achievements in this role included:• Establishing effective processes for this new consulting team• Building a positive team culture and establishing a recognizable brand identity

Responsible for customer implementations of VMware software products such as VMware Service Manager, vRealize Automation and vRealize Operations Manager. Later in this period I focused on the emerging area of Transformation Services (OTS) consulting, which enables customers to address the people and process change required to achieve full utility and value realization from virtualized or Cloud based IT solutions, becoming an established Subject Matter Expert and successful advocate for this function.

Surrey, England

Wide ranging, hands-on role implementing the infraEnterprise product (later known as VMware Service Manager or VSM) for enterprise customers throughout UK, Ireland and mainland Europe. I undertook a full range of project activities including project planning, technical solution design, business analysis and ITSM process consulting, software configuration, documentation, training, as well as all aspects of project team co-ordination, customer management & stakeholder communication.

London, United Kingdom

After joining the company as a graduate trainee, I worked as a Project Manager and Customer Account Manager before being promoted to Production Manager. Operational responsibilities included overseeing the smooth running of all implementation projects through the line management of a 15-strong team of project managers and support staff. Strategic responsibilities were for the achievement of turnover, profitability and service quality targets; and for defining and implementing yearly priorities and qualitative goals as part of the business planning and reporting cycle.