Imogen Dockrell Email & Phone Number

Braintree, Gb

Braintree, England, United Kingdom

Working with the customer service team across telephone, email and face to face services. To obtain my apprenticeship qualification I provided a right standard of customer service that complied with customer service standards and regulation. As a Customer Service Specialist I demonstrated excellent organisational and team leadership skills while having a firm understanding of the organisations structure and business plan. During the course of my apprenticeship I have also had the chance to undertake other training including:- J9 Domestic abuse awareness training - Dealing with difficult conversations (member of the public) training

Bar and Waitressing role that included greeting 100+ customers a day (assigning customers to table using online table plans, being aware of availability),taking customer orders (while being aware of dietary requirements and suggesting menu pairings), serving food and drinks to a wide range of customers,taking card payments using point of sale systems.

Colchester, England, United Kingdom

Ticket sales and greeting customers Being knowledgeable about the zoo in order to assist customers To sign in schools (and prepare details for invoicing), contractors and other visitors before informing the necessary departments within the organisation of their arrival. Experience in other areas including catering, retail and play-area when extra or cover staff were needed. During my employment here I also undertook Autism awareness training

Gosfield, England, United Kingdom

Table dressing, seating and welcoming guestsEvents waitressing / Food server Wine pouring and silver service

C,C,D

Activities and Societies: Media Studies, Sociology and English LanguageAlevels

5,5,5,6,5,7,8,D2

Activities and Societies: English Literature & Language, Maths, Biology, chemistry, physics, geography, food & nutrition, Imedia