Imogen Lacey 🌎 ✈️ Email & Phone Number

Auckland, Nz

Auckland, New Zealand

Hastings, Hawke’S Bay, New Zealand

Napier, Hawke’S Bay, New Zealand

Bristol, England, United Kingdom

Bristol, United Kingdom

Bristol, United Kingdom

A temporary role to support the implementation of the bank’s risk and control framework, carrying out assurance testing and internal auditing of all processes within the Credit Operations unit to mitigate potential losses.- Managed and supported business risk and worked with internal stakeholders to develop and implement strategic solutions.- Established and educated others on controls and protocols for projects, including Standard Operating Procedures (SOPs) and Management Operating Procedures (MOPs).

Surbiton & Bristol

Responsible for creating, owning and driving an annual sales strategy, striving to achieve maximum profitability by ensuring my team consistently hits its sales targets, as well as proactively seeking new sources of leisure enquiry and generating new corporate travel leads. Led a team of travel consultants to exceed quarterly sales targets and achieve maximum possible profitability for the business. - Served as a successful leader, promoting and achieving store success.- Assisted with recruitment and training of new employees, while also monitoring the productivity and performance of current employees.- Identified and maximized sales opportunities, and increased customer retention rates.

Surbiton

Supported the Store Manager in upholding performance standards and upskilling the team, in addition to other administrative duties such as ordering in stationary and marketing collateral, reconciling third party invoices, and completing monthly payroll.- Served as a successful leader, promoting and achieving store success. - Handled a wide variety of walk in, phone and email leisure travel enquiries, utilizing my extensive travel knowledge and destination experience to design and deliver winning tailor-made travel itineraries.- Handled a small portfolio of corporate business travel accounts, working quickly and efficiency to find cost effective travel solutions to meet client need.

Surbiton

Worked with a mixture of walk-in, telephone and email enquiry to secure sales through the creation of tailor-made, boutique holiday quotes and complex airfare itineraries, building rapport with my customers to encourage a positive outcome and secure repeat business. Consistently achieved sales results well beyond expectations, and was promoted to assistant manager within my first 12 months.

Richmond, Surrey

Assistant to the Fundraising Manager. Duties involved handling, recording and acknowledgement of all incoming donations, as well as researching new sources of funding and devising tenders accordingly. Co-opted to support the PR, marketing and communications teams by producing copy for the website, leaflets, quarterly supporter newsletters and annual review.

London, United Kingdom

Sole responsibility for the charity's UK operations. Duties varied but generally involved administration and management of the charity's financial accounts, ensuring funding targets were met by communicating regularly with existing donors, and researching and composing grant applications to establish new income streams. Conducted biannual trips to Zimbabwe to monitor and evaluate progress of current projects.

London, United Kingdom

Provided direct support to Events and Widening Participation teams with the execution of the university’s open day and student recruitment events. Duties involved liaising with catering, room booking facilities, audio-visual services and senior academics to ensure that all required services were coordinated to time and budget, and providing on-the-day support to the event coordinator. Also responsible for dealing with all incoming telephone/email inquiries relating to open days, circulating tickets and monitoring bookings accordingly. Co-opted to work during summer vacation, used SITS to complete post-event analyses of every open day that year.