Imogen Lander Email & Phone Number

Wokingham, Gb

South East, England, United Kingdom

Key Responsibilities:- Contribute on various improvement projects across the Trust, working closely with multidisciplinary teams to make sure our goals align with the needs of patients and the organisation.- Analyse data to pinpoint areas where we can improve, keep track of how our projects are progressing, and evaluate the impact of our initiatives on patient care and operational efficiency.- Engage effectively with patients, clinicians, and administrative staff. Seeking their insights and feedback to incorporate their perspectives into our improvement efforts.- Organise and facilitate workshops/training sessions for staff to encourage a culture of continuous improvement, providing them with the tools and knowledge needed to implement changes successfully.- Collaborate with senior management to develop and execute strategic plans that enhance service delivery and optimise the use of resources within the Trust.Projects:I will be working within the Frimley Excellence team on various projects, including: Digital Transformation & Innovation, My Frimley Health Record App, Frimley Excellence Improvement System, Theatre Utilisation, Capability, Getting It Right First Time (GIRFT).

South East, England, United Kingdom

As a General Management Trainee in the NHS, I'm excited to gain hands-on experience by engaging with different teams and departments to understand healthcare delivery. I'm looking forward to participating in training programmes to enhance my leadership skills and contributing to strategic planning. Importantly, throughout this journey I’ll focus on personal growth through self-reflection and feedback to build a strong foundation for a future leadership role in healthcare management.

Wokingham, England, United Kingdom

• Resolved customer complaints whilst managing walk-in, online and telephone reservations.• Greeted guests, delivering excellent, friendly and fast service to process high volume of orders at peak times.• Maintained a clean and organized environment while adhering to all food and safety measures.• Made screen compliance announcements to large audiences.• Assisted in mixing, developing and pouring drinks when required by bar staff, creating drinks including cocktails, coffees and soda.• Regularly liaised with kitchens to obtain an extensive understanding of food's ingredients, menu selection and allergens.

Cardiff, Wales, United Kingdom

• Responding professionally to customer enquiries over the phone regarding matters such as deliveries, specific products or resolving conflict if a customer is unhappy with their service.• Facilitated sales transactions by delivering excellent customer service through advising customers on suitable products that best meet their needs.• Upsold, cross-sold and recommended additional items to customers to grow sales.• Clearly explained products' features and benefits to drive sales, and adapting sales approach based on customer needs.• Carrying out inventory checks.• Ensured the store was well merchandised and a high level of store presentation was maintained at all times.• Stayed up-to-date on latest trends in sales promotions and product updates and applied this to upsell relevant store products to increase revenue and.• Invested in understanding customers' needs to provide helpful, attentive sales support and swift resolutions, thus generating positive customer feedback and increasing customer satisfaction.• Performed well in fast-paced environments with busy workload.

Bracknell, England, United Kingdom

• Delivered a highly satisfied customer experience by engaging and interacting with all customers, ascertaining their needs to help find what they were looking for all while upholding brand standards and values.• Displayed items in line with visual merchandising best practices, maximizing sales.• Serving customers at the till point where I delivered excellent service and encouraged add on sales, as well as used POS system transactions.• Cleaned the store and oversaw fitting room• Proactively replenished store shelves and displays and conducted routine stock counts.• Encouraged customer loyalty by building positive rapport with regular customers.• Encouraged customer loyalty by building positive rapport by determining customer needs, recommending and upselling services to achieve long term customer satisfaction.

As part of DofE Bronze and Silver awards it was necessary to complete 3 months and 6 months volunteering respectively. I volunteered in primary and secondary school extra-curricular clubs.

Postgraduate Diploma, Healthcare Leadership

Bachelor'S Degree, Philosophy, First Class Honours

A-Level, English, Geography, Psychology

Gcse