Imogen Lyons Email & Phone Number

Leeds, Gb

Leeds

Providing high-level comprehensive support to the Director of Research and Innovation, administering budgets, drafting policies, updating School strategy documents, liaising with Finance. Seeking and facilitating engagement with external audiences and communicating research-related information effectively. Collating research metrics and managing research to measure research excellence. Initiating, managing and organising School research events and national and international conferences from programme arrangement to dissemination of post-conference communication. Analysing and managing data to support various exercises such as the REF 2029 submission portfolio for the Faculty of Environment, and organising a series of events and public engagements to enhance the research output agenda for academic and professional staff; maintaining various databases, and managing publicity as well as writing reports and delivering updates to committees.Seconded to the role.

Working as an administrator, delivering focussed advice and support to Faculty Research Offices (FROs) around the University as required. Costing research grants, analysing funder calls and policies, researching tax and other financial ramifications for overseas partners, working on audits, advising academics on the best course of action to ensure the University's world-class research can continue. Performing risk reviews and due diligence with external partners to make sure that best practice is always followed, in accordance with University guidance and UK law. Analysing large amounts of information to assess relevance and risk, and using my analysis to inform my priorities and tasks.Working in both pre-award and post-award with both my immediate team and the wider teams in the FROS, reading and checking legal contracts, liaising with international partners as well as more local collaborative partnerships including other universities. Paying attention to fine detail (such as VAT status) as well as the bigger picture (on multi-million pound research grants). Constantly striving to improve processes by analysing strengths and weaknesses of various policies across the FROs. Trusted to work with confidential and private information such as salaries, addresses, ages, and contract details.

Leeds, England, United Kingdom

Provided a very high level of customer support as the first point of contact for any queries, either telephone, via email or in-person. Triaged enquiries, making judgement calls about whether to handle them myself or when to pass them on to a colleague. Provided general clerical support.Volunteered for additional training and used my time wisely to complete online courses to improve IT skills. Confident and accurate with data entry and analysis, completing tasks such as compiling reports with responses to questionnaires (including recommendations for the future), or meal types, or charts showing time spent on registration processing, to improve this process. Report-writing has been praised for being concise and detailed.I had responsibility for keeping the website updated and had done additional Wordpress training on Linkedin Learning to help with this. I was also responsible for the social media, and completed additional training on Linkedin Learning about both social media and SEO. Highly motivated to succeed, I spent time writing advertising copy, both in short-form as tweets and in long-form. Chose the most appropriate images to use with the writing. I was sent to represent the IMC at meetings about catering and accommodation, taking careful, concise notes to feed back to my team, as well as contributing my own thoughts and ideas.During IMC 2021 and 2022, worked very long hours outside of my usual working pattern. Flexibility and organisational skills meant I adjust easily to the altered working pattern. Enjoyed the variety my role brings; some days supporting senior IMC staff with the set-up, updating, maintenance and testing of programmes, sometimes working on graphics and newsletter production, sometimes checking hotel details, and sometimes developing and introducing a new, more culturally sensitive policy for foreign-language delegate affiliation.

Leeds, United Kingdom

Working with a team in a busy office, I processed records to ensure accurate metadata in the institutional repository at the University of Leeds. At the start of the pandemic I began working from home. I kept my own accurate log of my workload and progress, so that I could keep track of my improvements and look out for areas in which I could improve. I collated this information along with the rest of the team, keeping careful statistics of our workload. I was organised and motivated in doing this.I provided information and support on open access, answering academics' and students' detailed, specialist queries about policies and embargoes. I carefully checked publisher policies to ensure that we were following them correctly. I ensured that records are updated in good time, so that they met the necessary criteria for submission to the REF.I answered enquiries via email and over the phone, which included monitoring customer queries through Request Tracker, assigning queries to my colleagues when a more specific approach is required, and answering more general questions myself. I like problem solving, and I enjoyed helping people and delivering excellent customer service. This helped the team to function as a streamlined Research Support service. I took accurate minutes for meetings, and built these into full meeting minutes and agendas to be shared with the wider team.I volunteered to be a back-up Team Assistant, helping with other functions of the team. I took charge of events bookings. I used SAP to make sure that when delegates attend events, it was accurately entered onto their records. I was always looking to improve my skills and knowledge, so kept an eye out for training opportunities Because my duties were so varied, I was confident when multi-tasking to meet deadlines and expectations, and confident learning new skills and using my initiative.

Horsham

I delivered a high level of service to the public, meeting their needs and answering their enquiries from helping with printing to recommending books to running Baby Rhyme Time sessions. I delivered excellent customer service and enjoyed helping people, many of whom were stressed and wanted quick answers. I was often on the enquiries desk and was efficient, friendly and polite. I also worked with the processes that go on behind the scenes in a busy library, such as the sorting and shelving of stock. I liased with other libraries and other organisations such as Citizens Advice Bureau, working collaboratively to help people in the best and most appropriate way possible. My role also included cash handling, and banking procedures.