Imogen Lyons Email & Phone Number

Leeds, GB

Leeds

Providing high-level comprehensive support to the Director of Research and Innovation, administering budgets, drafting policies, updating School strategy documents, liaising with Finance. Seeking and facilitating engagement with external audiences and communicating research-related information effectively. Collating research metrics and managing research.

Working as an administrator, delivering focussed advice and support to Faculty Research Offices (FROs) around the University as required. Costing research grants, analysing funder calls and policies, researching tax and other financial ramifications for overseas partners, working on audits, advising academics on the best course of action to ensure the.

Leeds, England, United Kingdom

Provided a very high level of customer support as the first point of contact for any queries, either telephone, via email or in-person. Triaged enquiries, making judgement calls about whether to handle them myself or when to pass them on to a colleague. Provided general clerical support.Volunteered for additional training and used my time wisely to.

Leeds, United Kingdom

Working with a team in a busy office, I processed records to ensure accurate metadata in the institutional repository at the University of Leeds. At the start of the pandemic I began working from home. I kept my own accurate log of my workload and progress, so that I could keep track of my improvements and look out for areas in which I could improve. I.

Horsham

I delivered a high level of service to the public, meeting their needs and answering their enquiries from helping with printing to recommending books to running Baby Rhyme Time sessions. I delivered excellent customer service and enjoyed helping people, many of whom were stressed and wanted quick answers. I was often on the enquiries desk and was.