Imogen Newman

Imogen Newman Email and Phone Number

Customer Success Manager @ PatientPerfect
Imogen Newman's Location
United Kingdom, United Kingdom
About Imogen Newman

As a dedicated and results-driven CQC Clinic Manager and qualified Aesthetics and Beauty Therapist, I bring over 13 years of extensive experience in the aesthetics industry. With a proven track record of driving business growth through the implementation of effective KPIs and a focus on sales, I have consistently met and exceeded clinical targets. My expertise spans a wide range of advanced treatments, including HydraFacial, laser hair removal, chemical peels, Obagi, Dermquest, and Skinceuticals, among others.In my previous role as Clinic Manager at Adonia Medical Clinic, I oversee daily operations, ensuring top-tier patient care and compliance with CQC regulatory standards. I have successfully led my team through CQC inspections, consistently achieving positive outcomes. My strong leadership and motivational skills allow me to build and maintain high-performing teams, ensuring staff remain focused on both individual and clinic goals.In addition to my clinical management expertise, I bring strong marketing and social media skills, effectively promoting clinic services and driving client retention and growth. My background in cruise ships and area management has further developed my organizational, problem-solving, and leadership abilities, making me highly adept at managing clinic operations efficiently. I am also proficient in maintaining confidentiality and handling sensitive patient information, ensuring the highest standards of professionalism and care.

Imogen Newman's Current Company Details
PatientPerfect

Patientperfect

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Customer Success Manager
Imogen Newman Work Experience Details
  • Patientperfect
    Customer Success Manager
    Patientperfect Oct 2024 - Present
    As a Customer Success Manager at Patient Perfect, I am dedicated to helping clients achieve their goals and experience lasting value from our app. Leveraging my background as a clinic manager and aesthetic practitioner, I bring hands on expertise to guide clients from onboarding through to ongoing success. I lead new clients through a thorough and engaging onboarding process, ensuring they understand Patient Perfect's features and are set up to thrive.As a trusted advisor and main point… Show more As a Customer Success Manager at Patient Perfect, I am dedicated to helping clients achieve their goals and experience lasting value from our app. Leveraging my background as a clinic manager and aesthetic practitioner, I bring hands on expertise to guide clients from onboarding through to ongoing success. I lead new clients through a thorough and engaging onboarding process, ensuring they understand Patient Perfect's features and are set up to thrive.As a trusted advisor and main point of contact, I’m committed to building strong, long-term relationships that inspire client confidence and loyalty. My passion is helping clients maximize their use of Patient Perfect, offering guidance and insights tailored to their needs so they can get the most out of the app and deliver exceptional results in their clinics. Show less
  • Beauty And Melody Salon And Medispa Limited
    Start Up Spa Manager
    Beauty And Melody Salon And Medispa Limited Nov 2023 - Nov 2024
    London Area, United Kingdom
  • Adonia Medical Clinic
    Clinic Manager
    Adonia Medical Clinic Oct 2021 - Oct 2023
    London Area, United Kingdom
    Overseeing daily clinic operations to ensure exceptional patient care, customer service, and consistent adherence to CQC standards. Successfully implemented policies to meet regulatory requirements and passed CQC inspections. Managed patient schedules for smooth, timely appointments, enhancing the overall experience. Provided support to clinical and administrative teams, while driving sales and client retention through a detail-oriented, service-focused approach. Collaborated with medical… Show more Overseeing daily clinic operations to ensure exceptional patient care, customer service, and consistent adherence to CQC standards. Successfully implemented policies to meet regulatory requirements and passed CQC inspections. Managed patient schedules for smooth, timely appointments, enhancing the overall experience. Provided support to clinical and administrative teams, while driving sales and client retention through a detail-oriented, service-focused approach. Collaborated with medical providers on treatment plans aligned with clinic goals and maintained precise inventory levels. Led marketing efforts to attract new clients and promote business growth. Show less
  • Beauty And Melody Salon And Medispa Limited
    Clinic & Salon Manager
    Beauty And Melody Salon And Medispa Limited Dec 2019 - Oct 2021
    London Area, United Kingdom
    Leading a team of 20 aesthetics and salon professionals, I was responsible for ensuring the achievement of monthly KPIs. My role involved recruiting and trade-testing candidates, managing stock orders and inventory checks, handling payroll, and collaborating with the marketing team on promotional strategies. I conducted daily and monthly team meetings to ensure the consistent delivery of 5-star service to clients. Additionally, I held monthly one-on-one sessions with team members, analyzing… Show more Leading a team of 20 aesthetics and salon professionals, I was responsible for ensuring the achievement of monthly KPIs. My role involved recruiting and trade-testing candidates, managing stock orders and inventory checks, handling payroll, and collaborating with the marketing team on promotional strategies. I conducted daily and monthly team meetings to ensure the consistent delivery of 5-star service to clients. Additionally, I held monthly one-on-one sessions with team members, analyzing performance data to maximize sales potential and monitor client retention. Show less
  • Sorbet Group
    Salon Manager
    Sorbet Group Nov 2018 - Nov 2019
    London Area, United Kingdom
    Tracking daily and monthly targets, optimizing sales performance, and motivating staff to reach their objectives. Coordinating training, managing stock levels, and maintaining regular communication with the Area Manager through daily emails and reports. Additionally, organizing business events, handling HR responsibilities, and overseeing training bookings.
  • Hc Medspa
    Area Sales Manager
    Hc Medspa Jul 2017 - Oct 2018
    London Area, United Kingdom
    Overseeing the daily operations of four skin clinics, driving performance to meet monthly KPIs and maximize sales effectively. Leading and supporting a team of staff and Senior Managers to ensure exceptional customer service across all clinics. Managing monthly targets and promotions while working closely with the Operations Manager on recruitment and performance appraisals. Providing monthly reports on staff training to the Treatment Development Director.
  • Canyon Ranch
    Assistant Spa Director
    Canyon Ranch Feb 2016 - Jun 2017
    Administering a range of treatments, including Ageless Oxygen Boost facials, advanced age management facials with dermal rollers, physician-strength facials, and skin peels. Delivering La La Lashes and Hi Brow services, along with professional spray tanning. Additionally, I have gained training in various product lines such as Luzern, Environ, and Sjal. Beyond providing treatments, I also conduct skincare seminars and workshops to actively promote the business, while managing reception duties… Show more Administering a range of treatments, including Ageless Oxygen Boost facials, advanced age management facials with dermal rollers, physician-strength facials, and skin peels. Delivering La La Lashes and Hi Brow services, along with professional spray tanning. Additionally, I have gained training in various product lines such as Luzern, Environ, and Sjal. Beyond providing treatments, I also conduct skincare seminars and workshops to actively promote the business, while managing reception duties and coordinating appointment bookings. Show less
  • Canyon Ranch
    Head Therapist & Aesthetician
    Canyon Ranch May 2015 - Feb 2016

Imogen Newman Education Details

  • Reed Business School
    Reed Business School
    Management & Leadership
  • Lynton
    Lynton
    Radiofrequency Microneedling - Focus Dual
  • Reed Business School
    Reed Business School
    Uk Employment Law, Hr & Payroll Administrator Diploma Level 3
  • Health Xchange
    Health Xchange
    Obagi Skin Transformation
  • Health Xchange
    Health Xchange
    Skin Anatomy
  • Vitality Institute
    Vitality Institute
    Vi Peel
  • Hydrofacial
    Hydrofacial
    Hydrofacial
  • Btl Industries
    Btl Industries
    Emsella
  • Btl Industries
    Btl Industries
    Emsculpt
  • Hydrofacial
    Hydrofacial
    3D - Hydro2 Training Course
  • Cynosure Uk Ltd
    Cynosure Uk Ltd
    Laser Training Course

Frequently Asked Questions about Imogen Newman

What company does Imogen Newman work for?

Imogen Newman works for Patientperfect

What is Imogen Newman's role at the current company?

Imogen Newman's current role is Customer Success Manager.

What schools did Imogen Newman attend?

Imogen Newman attended Reed Business School, Canterbury Christ Church University, Lynton, Reed Business School, Health Xchange, Health Xchange, Vitality Institute, Hydrofacial, Btl Industries, Btl Industries, Hydrofacial, Cynosure Uk Ltd.

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