As a dedicated and results-driven CQC Clinic Manager and qualified Aesthetics and Beauty Therapist, I bring over 13 years of extensive experience in the aesthetics industry. With a proven track record of driving business growth through the implementation of effective KPIs and a focus on sales, I have consistently met and exceeded clinical targets. My expertise spans a wide range of advanced treatments, including HydraFacial, laser hair removal, chemical peels, Obagi, Dermquest, and Skinceuticals, among others.In my previous role as Clinic Manager at Adonia Medical Clinic, I oversee daily operations, ensuring top-tier patient care and compliance with CQC regulatory standards. I have successfully led my team through CQC inspections, consistently achieving positive outcomes. My strong leadership and motivational skills allow me to build and maintain high-performing teams, ensuring staff remain focused on both individual and clinic goals.In addition to my clinical management expertise, I bring strong marketing and social media skills, effectively promoting clinic services and driving client retention and growth. My background in cruise ships and area management has further developed my organizational, problem-solving, and leadership abilities, making me highly adept at managing clinic operations efficiently. I am also proficient in maintaining confidentiality and handling sensitive patient information, ensuring the highest standards of professionalism and care.
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Customer Success ManagerPatientperfect Oct 2024 - PresentAs a Customer Success Manager at Patient Perfect, I am dedicated to helping clients achieve their goals and experience lasting value from our app. Leveraging my background as a clinic manager and aesthetic practitioner, I bring hands on expertise to guide clients from onboarding through to ongoing success. I lead new clients through a thorough and engaging onboarding process, ensuring they understand Patient Perfect's features and are set up to thrive.As a trusted advisor and main point… Show more As a Customer Success Manager at Patient Perfect, I am dedicated to helping clients achieve their goals and experience lasting value from our app. Leveraging my background as a clinic manager and aesthetic practitioner, I bring hands on expertise to guide clients from onboarding through to ongoing success. I lead new clients through a thorough and engaging onboarding process, ensuring they understand Patient Perfect's features and are set up to thrive.As a trusted advisor and main point of contact, I’m committed to building strong, long-term relationships that inspire client confidence and loyalty. My passion is helping clients maximize their use of Patient Perfect, offering guidance and insights tailored to their needs so they can get the most out of the app and deliver exceptional results in their clinics. Show less -
Start Up Spa ManagerBeauty And Melody Salon And Medispa Limited Nov 2023 - Nov 2024London Area, United Kingdom -
Clinic ManagerAdonia Medical Clinic Oct 2021 - Oct 2023London Area, United KingdomOverseeing daily clinic operations to ensure exceptional patient care, customer service, and consistent adherence to CQC standards. Successfully implemented policies to meet regulatory requirements and passed CQC inspections. Managed patient schedules for smooth, timely appointments, enhancing the overall experience. Provided support to clinical and administrative teams, while driving sales and client retention through a detail-oriented, service-focused approach. Collaborated with medical… Show more Overseeing daily clinic operations to ensure exceptional patient care, customer service, and consistent adherence to CQC standards. Successfully implemented policies to meet regulatory requirements and passed CQC inspections. Managed patient schedules for smooth, timely appointments, enhancing the overall experience. Provided support to clinical and administrative teams, while driving sales and client retention through a detail-oriented, service-focused approach. Collaborated with medical providers on treatment plans aligned with clinic goals and maintained precise inventory levels. Led marketing efforts to attract new clients and promote business growth. Show less -
Clinic & Salon ManagerBeauty And Melody Salon And Medispa Limited Dec 2019 - Oct 2021London Area, United KingdomLeading a team of 20 aesthetics and salon professionals, I was responsible for ensuring the achievement of monthly KPIs. My role involved recruiting and trade-testing candidates, managing stock orders and inventory checks, handling payroll, and collaborating with the marketing team on promotional strategies. I conducted daily and monthly team meetings to ensure the consistent delivery of 5-star service to clients. Additionally, I held monthly one-on-one sessions with team members, analyzing… Show more Leading a team of 20 aesthetics and salon professionals, I was responsible for ensuring the achievement of monthly KPIs. My role involved recruiting and trade-testing candidates, managing stock orders and inventory checks, handling payroll, and collaborating with the marketing team on promotional strategies. I conducted daily and monthly team meetings to ensure the consistent delivery of 5-star service to clients. Additionally, I held monthly one-on-one sessions with team members, analyzing performance data to maximize sales potential and monitor client retention. Show less -
Salon ManagerSorbet Group Nov 2018 - Nov 2019London Area, United KingdomTracking daily and monthly targets, optimizing sales performance, and motivating staff to reach their objectives. Coordinating training, managing stock levels, and maintaining regular communication with the Area Manager through daily emails and reports. Additionally, organizing business events, handling HR responsibilities, and overseeing training bookings. -
Area Sales ManagerHc Medspa Jul 2017 - Oct 2018London Area, United KingdomOverseeing the daily operations of four skin clinics, driving performance to meet monthly KPIs and maximize sales effectively. Leading and supporting a team of staff and Senior Managers to ensure exceptional customer service across all clinics. Managing monthly targets and promotions while working closely with the Operations Manager on recruitment and performance appraisals. Providing monthly reports on staff training to the Treatment Development Director. -
Assistant Spa DirectorCanyon Ranch Feb 2016 - Jun 2017Administering a range of treatments, including Ageless Oxygen Boost facials, advanced age management facials with dermal rollers, physician-strength facials, and skin peels. Delivering La La Lashes and Hi Brow services, along with professional spray tanning. Additionally, I have gained training in various product lines such as Luzern, Environ, and Sjal. Beyond providing treatments, I also conduct skincare seminars and workshops to actively promote the business, while managing reception duties… Show more Administering a range of treatments, including Ageless Oxygen Boost facials, advanced age management facials with dermal rollers, physician-strength facials, and skin peels. Delivering La La Lashes and Hi Brow services, along with professional spray tanning. Additionally, I have gained training in various product lines such as Luzern, Environ, and Sjal. Beyond providing treatments, I also conduct skincare seminars and workshops to actively promote the business, while managing reception duties and coordinating appointment bookings. Show less -
Head Therapist & AestheticianCanyon Ranch May 2015 - Feb 2016
Imogen Newman Education Details
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Reed Business SchoolManagement & Leadership -
Psychology -
LyntonRadiofrequency Microneedling - Focus Dual -
Reed Business SchoolUk Employment Law, Hr & Payroll Administrator Diploma Level 3 -
Health XchangeObagi Skin Transformation -
Health XchangeSkin Anatomy -
Vitality InstituteVi Peel -
HydrofacialHydrofacial -
Btl IndustriesEmsella -
Btl IndustriesEmsculpt -
Hydrofacial3D - Hydro2 Training Course -
Cynosure Uk LtdLaser Training Course
Frequently Asked Questions about Imogen Newman
What company does Imogen Newman work for?
Imogen Newman works for Patientperfect
What is Imogen Newman's role at the current company?
Imogen Newman's current role is Customer Success Manager.
What schools did Imogen Newman attend?
Imogen Newman attended Reed Business School, Canterbury Christ Church University, Lynton, Reed Business School, Health Xchange, Health Xchange, Vitality Institute, Hydrofacial, Btl Industries, Btl Industries, Hydrofacial, Cynosure Uk Ltd.
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