Imogen Pierce Email & Phone Number

London, England, United Kingdom

London Victoria

I was responsible for office management such as scheduling renovations, ordering supplies and establishing contracts. Supporting teams where necessary with travel arrangements, diary management, client events, valuation decks, PowerPoints and excel tasks. Assisting the Finance team to manage expenses and VAT receipts. Events planning which includes company off-sites, dinners and quiz nights. Managing the ‘INFO’ email inbox and sourcing high quality, personalised merchandise for the company.

Coulsdon, England, United Kingdom

Ensured that breakfast was provided for hotel guests on time and presented appropriately, Provided high-level customer service to customers in both the bar and restaurant during events, Reacted in a calm and efficient manner to deal with any unforeseen issues throughout events to ensure a smooth and professional service and managed communication between several teams across the club to coordinate timings and with preparing a staff training plan.

London Gatwick Airport, England, United Kingdom

Assisted international passengers to complete the required paperwork and process VAT refunds at a fast-paced busy international airport, Enhanced my organisational, customer service and time management skills by managing multiple requests at any given time, Communicated effectively with international travellers and passengers where English was not their first language and Took the initiative to deescalate passenger complaints

Banstead, England, United Kingdom

Delivered high end customer service, stock control and key management skills, Assisting with onboarding of new starters, Ensured the in-store Click & Collect service operated efficiently by managing customer requests and providing customers with their deliveries and Effectively strategising regarding customer complaints

Surrey, England, United Kingdom

Assisted customers with general enquiries, organised stock, operated the till and ensured the cash up process was completed appropriately, Responsible for providing a friendly, welcoming service to customers and dealing with matters in a sensitive and discreet manner where required and Working as part of a team to ensure that all prescriptions were correct.

Redhill, England, United Kingdom

Banstead, England, United Kingdom

6 months in my local children’s trust charity store spent organising stock, serving customers, and building a friendly rapport whilst raising money for the trust

Bachlor Of Arts, Childhood And Youth Studies, First Class Honours

With this degree I have developed my academic skills, time management and attention to detail. It has taught me a lot about psychology.

Education record

Business, Law And Spanish, A, B, B

Gcse, 3 A*’S, 5 A’S, 3 B’S