Freelance - Part time

Key Responsibilities• Used Dreamweaver and Mailchimp to create tri-monthly newsletters for individual magazines.• Web editing digital magazines on Palladian’s website via PACMS and AWS, using HTML, etc. Including promotional materials for upcoming events, whitepapers and webinars.• Scheduled and boost posts on social media (Facebook, Twitter, and LinkedIn) for our clients’ digital packages and for Palladian.• Created introductory videos for webinars using Adobe Premier Pro and Photoshop.• Set up registration pages using Livestorm and Go to Webinar, organised the training, and facilitated the running of webinars.• E-blasts for our clients and also to promote our company events and webinars• Scheduled banners for magazine websites on Google Ad Manager• Used InDesign to create reports for our clients’ digital packages to assess the effectiveness of their campaigns, which would cover impressions and engagement.• Provided monthly stats reports to our clients using Google Ad Manager, Google Analytics, or data from MailChimp, on the effectiveness of their website banners and newsletters.• Emailed new and current clients with the specifications for their order e.g. a banner• Liaised with clients to ensure content was received on time

Responsibilities: • Creation of video content for Wirehive portals and website• Execution of the key elements of the content marketing plan• Management and curation of the company’s social media channels• Email and landing page creation and copywriting to support lead generation• Existing client and partner marketing communications

Responsibilities:• Delivered tailored, specific onboarding experiences to new customers• Oversaw the solution delivery process, tracking signed sales orders through to customer solutions• Reviewed and distributed mass customer service communications• Utilised NPS surveys and customer feedback to respond to customer service issues and suggestions• Served as the primary point of contact for sales in running the customer escalation process from service delivery• Implemented process improvements• Provided regular reports on activity and results to ensure correct use and maintenance of company and sales CRM systems

Achievements:• Creating the online shop, taking all the photographs and setting up the content• Creating the museum’s Instagram feed, taking photographs, adding captionsResponsibilities: • Day to day maintenance of the museum’s online shop• Day to day maintenance of the Instagram account • Attendance at trade events to promote the museum• Opening the house and the outbuildings for visitors• Managing the site and any issues that arose• Liaison with press and film crews when required• Meeting and greeting of groups to ensure their visit went smoothly• Handling of customer queries, often from overseas, by email or telephone • Opening and closing of the museum shop• Cashing up the tills and banking• Administered First Aid

Responsibilities• Responded to customer enquiries via face to face, telephone, email, fax, and social media channels• Researched required information using available resources• Entered new and updated existing customer information • Processed service requests and provided customers with service information• Identifying and escalating priority issues • General administrative duties in relation to customer information • Highlighting any unusual events or trends; feeding back information to other members of the team

Responsibilites:• Opening the house and the out buildings for visitors• Greet groups and cater to their needs• Answering customer queries • Opening and closing of the museum shop• Cashing up the tills and bankingAs part of my role as a marketing intern, I was able to set up and run the museum's first Instagram account.

(Promoted from Sales Advisor - June 2014) Responsibilities:• Visual merchandising ensuring layout and promotional material adhered to company directives• Key holder responsible for the opening and closing of store • Setting up tills ready for trading, opening safe and organising float• Cashing up and daily banking• Stock control monitoringResponsibilities:• Key holder responsible for the opening and closing of store • Managing other staff members on shift• Advising on full product range, with detailed knowledge of allergens• Visual merchandising ensuring layout and promotional material adheres to company directives• Cashing up and daily banking• Answering queries from head office and customers by phone and email• Stock control monitoring• General housekeeping duties • Offering exceptional customer service at all times