Imogen Rickards Email & Phone Number

London, United Kingdom

Promoted to management position after 3 months. In my role as manager I assist and support a team of 5 employees in charge of the salessupport . Provided training, HR support. Provided shipment savings for over £15,000 PA; including creating direct shipments fromfactories and the implementation of different freight options to save money. Created and saw through the setting up as a USA Entity to save on duty costs

 Direct communicator between customers and production for over one hundred customersand several distributors internationally. Logistical organisation of sea, road and air freight shipments to separate customers in 72countries worldwide and knowledge of certification requirements for international markets. Required to place all sales orders, create packing lists, administer Dangerous Goods Notesand invoice customers directly, as well as dealing with individual customer requirements. Working closely with Directors to achieve a more efficient processing of worldwide sales. Fully conversant in all intranet systems and databases.

• Creating and formatting Fee Proposals for the Directors and Senior Quantity Surveyors. Maintaining a high standard of work in order to meet the requirements and deadlines for which the Fees must be submitted. Fee Proposals included a range from individual clients to large government projects.• Working closely with the Directors to attend various multifunction proposal meetings and devising a formulaic spreadsheet for comparison purposes. • Adhering to any requests from employees in regards to office tasks e.g. printing, faxing, telephone calls, attending meetings.• Fully conversable with an intranet system and internal database applications.

London, United Kingdom

• International communications with various off shore agents including major clients in France and Germany. Customer service/sales coordination for Key Accounts in the UK including Debenhams, Next and Schuh. • Fully conversable with the use of internal database applications and intranet systems. • Dealing with requests from clients, entering and confirming all sales orders for buying and prioritising all duties within customer service.• Representing the brand at Micam in Milan and to range reviews in Paris alongside the Merchandising Manager and Sales Director.• Office based work requiring expert use of all Microsoft programs; mainly Outlook and Excel.

Bachelor Of Science (Bsc), Psychology, 2:1

Education record