-Consistently delivering 'above and beyond' customer service and meeting the needs of individuals using my product and brand knowledge-Coaching new Partners, both in the Women's Accessories department as well as in their new role as a whole-Enthusiastically building product knowledge, enabling me to provide my colleagues and customers with accurate information -Being a point of contact for customers and external Brand Representatives; effectively communicating via phone, email and Connex-Nominated 'Buddy' to new Partners, supporting them in their new role and role-modelling a high standard of service, supervising them throughout their probationary period-Keeping up to date with stock levels through checking deliveries and partaking in stocktakes-confidently solving problems to maintain customer satisfaction

-Completing Food Safety Levels 1 and 2 training, allowing me to build an understanding of allergens, hygiene and proper practices when working in a catering environment-Ensuring customers are satisfied with their experience and resolving complaints where necessary-Barista training, preparing drinks using different machinery whilst working within hygiene regulations to avoid cross contamination -Nominated to create a concise, user-friendly tool for new Catering Partners to use for their learning. This included product knowledge and advice for handling a variety of scenarios