Imogen Morgan Email & Phone Number

London Area, United Kingdom

• UK Operations Management: Oversee the management of all UK water sector customers, with responsibility for approximately £1 million in Annual Recurring Revenue (ARR).
• Customer Onboarding and Engagement: Lead comprehensive onboarding initiatives, including both virtual and in-person sessions. Deliver value workshops, training sessions, and Executive Business Reviews (EBRs) to ensure.
• Process Optimisation: Collaborate with Product Operations to design and implement scalable processes and workflows for change requests, enhancing operational efficiency.
• Value and ROI Modelling: Work closely with Sales and Value Consultant teams to develop value models and ROI frameworks, demonstrating measurable customer outcomes.
• Industry Expertise: Continuously deepen industry knowledge through on-site fieldwork with customers and support new team members by guiding them through site visits.
• Stakeholder Engagement and Growth: Build relationships with key stakeholders to expand smaller contracts into enterprise-level licences, driving business growth.

• Client Collaboration: Partner with clients to identify challenges and deliver solutions, creating successful and engaging partner portals.
• Customer Lifecycle Management: Manage the entire customer lifecycle, from onboarding to renewal, driving the future of channel success with Allbound’s partner-centric technology.
• Team Leadership: Lead a team of five Customer Success Managers and two Customer Success Specialists, fostering growth and collaboration.
• Performance Reporting: Provide regular performance reports and key metrics to the Senior Leadership Team, ensuring alignment with business goals.
• Client Engagement: Conduct regular meetings with clients to review product usage, deliver data-driven insights, and share best practices, maximising the value derived from Allbound’s platform.

Allbound's Partner Relationship Management (PRM) tool allows you to automate partner training, content distribution, co-brand, and gain visibility into what's working all while integrating with your favourite tools. It simplifies and accelerates a business’s ability to onboard, train, measure, and grow indirect sales partners. Allbound's innovative.

London, England, United Kingdom

• Global Implementation and Support: Led the global implementation of customer solutions, providing training and ongoing support across diverse industries.
• Client Relationship Management: Built and maintained strong client relationships across multiple time zones, creating ‘Voyage Control Champions’ to drive advocacy, retain clients, and ensure high satisfaction with the.
• Team Leadership and Development: Managed a team of Customer Success Managers, implementing best practices and delivering continuous training and support to ensure team excellence.
• Cross-Functional Collaboration: Collaborated closely with product, engineering, and senior management to align the product roadmap with client feedback and needs, supporting the global scale of the solution across.
• Product Adoption Monitoring: Tracked product adoption by monitoring feature usage, booking volumes, and engagement levels to ensure effective utilisation.
• High-Profile Client Portfolio Management: Managed a global portfolio of high-profile clients across three industries, including Dubai Expo, Olympia London, Vancouver Convention Centre, Bouygues, and Laing O’Rourke.

London | Europe, The Middle East And Africa (EMEA)

Voyage Control is a cutting-edge 'Air Traffic Control' for inbound logistics management. A powerful and easy-to-use software platform enables ground transport hubs to proactively manage their traffic; thereby streamlining processes, enhancing security, reducing congestion, improving driver experience, and benefitting the environment.

Greater London

• Strategic Growth Initiatives: Collaborated with the Managing Director to develop and implement strategies for scaling Almach Energy Ltd.
• Client Relationship Management: Built and nurtured strong relationships with existing clients and forged new partnerships to drive business growth.
• Marketing Alignment: Worked closely with the Marketing team to ensure strategies were aligned, enhancing client engagement and brand visibility.
• Client Consultation: Regularly participated in client meetings to assess their needs and deliver customised energy solutions.
• Business Development Involvement: Contributed significantly across multiple business areas, playing a key role in the company’s overall success.
• Project Leadership: Led and supported projects aimed at expanding the business and ensuring high levels of client satisfaction.

Ba (Hons) Geography, Geography, 2:1 Upper Second Class Honours Degree

Activities and Societies: Manchester University Geography Society (President in 2015) Thesis title - After the attack: Perceptions of.

A Levels, Social Sciences

Activities and Societies: Prefect, Deputy Head, Peer Mentor, Drama Club, Numeracy mentor, Paired reading mentor AAB Grades including Welsh.

Gcses

14 GCSE's A* - B, including A's in Maths and English