Imogen Perez - Cbci (Merit) Email & Phone Number

New Zealand

RiskNZ Board member voted in 2020 election

15 Stout Street

Team Manager

I manage a team of product specilists who provide post sales support and service including setting new product implementations for corporate clients. I am also repsonsible for overseeing Risk and Incident Management for the Payment Services Business division.

Specifically worked on the PCI programme - regarding KB compliace with mandated cards scheme requirements.

Central risk governance - providing support,advice, monitoring and reporting to Business Unit Risk and Compliance Managers on Compliance Framework requirements. Also responsible for developing and implementing Bankwide Compliance Policies (including providing feedback for Group/Global policies), and content design and implementation of Online E-learning.

Wellington

• Designed content and facilitated International Training courses for both brands (ANZ & NBNZ) for staff within Retail, Business Banking & Corporate offices. Product, System, Process trainging across the full suite of.
• Managed Business service quality and delivery including auditing and spot checks
• Analysed statistical information for the development & implementation of the International Payments strategy
• Assisted the business to develop and maintain reference guides and full operational manuals by liaising with the International Product team
• Researched, monitored and evaluated the retail, corporate and commercial market for opportunities and provided feedback to HOD.

Wellington

• Process owner – Foreign currency accounts and International Payments
• Minimised operational and FX risk by implementing procedural changes and establishment of policy across International Payment business
• Updated and designed policy and procedures for the International Reference Guide - identified areas for improvement and refine associated policy
• Project coordination and process improvement
• Provided operational support for cash management (sales), Relationship managers (client servicing) and International operations (as required)
• Client solutions/ services – provided information of different financial products available to help customers manage their risks with regards to importing / exporting

Wellington

• Managed a team of 5-10 full time contract & temporary staff, including selection, training and resource requirements
• Ensured Staff Performance reviews completed
• Responsible for the day to day running of business, ensuring adherence to audit policy & procedures without compromising client servicing
• Checked that business transacted accurately, professionally and within required time frames
• Identified operational inefficiencies & risk, and implemented applicable changes.
• Maintained FCA policy & procedures (included audit & risk management controls)

Auckland

Mt Roskill Branch

New Market Branch