Worked with senior product managers and growth team in building two different product features1. Analysed the mobile enthusiasts buyers data to help them seek answers to questions about desired product from verified buyers.2. Initiated the auto moderation process by making the algorithm more efficient with the help of data patterns.3. Researched and analysed products on local offers to understand the market scope for building our new 'Nearby' platform.4. Helped in design and… Show more Worked with senior product managers and growth team in building two different product features1. Analysed the mobile enthusiasts buyers data to help them seek answers to questions about desired product from verified buyers.2. Initiated the auto moderation process by making the algorithm more efficient with the help of data patterns.3. Researched and analysed products on local offers to understand the market scope for building our new 'Nearby' platform.4. Helped in design and deployment of new product requirement changes backed by user behaviour data.Accomplishments:1. Established a new thriving community of more than 200K users.2. Improved the matching algorithm with personalised request for verified buyers (90% questions received answer within the same day)3. Improved the overall funnel by more than 30% growth which helped to take the local offers product live on across the platforms. Show less

1. Managed and lead operational team for 200+ categories from 50+ stores.2. Researched and strategised product features on each category level.3. Analysed and submitted reports to product manager on crawler efficiency improvement.4. Established and defined roles and responsibilities for both catalog and data associates team.5. Monitored daily operational tasks and defined key metrics for the team.6. Identified and escalated the issues to tech team for quick fixes.7… Show more 1. Managed and lead operational team for 200+ categories from 50+ stores.2. Researched and strategised product features on each category level.3. Analysed and submitted reports to product manager on crawler efficiency improvement.4. Established and defined roles and responsibilities for both catalog and data associates team.5. Monitored daily operational tasks and defined key metrics for the team.6. Identified and escalated the issues to tech team for quick fixes.7. Documented and validated fundamental procedures for mapping products at each category level.8. Designed a daily dashboard for electronics to track metrics at a broader level, still in use.9. Interviewed and established 13 member customer support team from scratch and trained them.11. Provided solutions to the customer queries during pre and post sale of the purchase.12. Enhanced customer engagement by introducing loyalty and cash back program.13. Monitored and escalated issues encountered in the end-to-end flow of offline order fulfilment process.14. Performed conversion analysis to figure out the scope of improvement.15. Installed and improvised the new processes, for the orders to be followed up in the future.16. Defined responsibilities and operational process for the team lead, for handling the orders which are constrained to specific regions.Accomplishments:1. Expanded from 43 to 250 product categories in electronics.2. Increased the coverage from 20,000 price lines to 2 Lakh+ price lines.3. Improved the price accuracy of lines from 83% to 98%.4. Improved the data accuracy of lines by 13%.5. Increased the conversion from 8% to 11% by reducing the average response time of calling to the customer.6. Improved the GMV of mobile approx. by 2x, which accounts for 80% of total sales.7. Hired contractors and defined policies for more than 100 employees. Show less

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