• Review Statement of Work (SOW) to comprehensively understand project scope, timeline, resources, governance, and working practices, addressing any ambiguities.• Conduct thorough research for accurate ServiceNow implementation.• Facilitate and organize workshops for stakeholder and customer interviews to gather requirements.• Generate project-related demands, defect reports, enhancements, and stories for comprehensive documentation.

Part-time online UI/UX Bootcamp, learned the following skills:• Design Process• User Research• Wireframing Prototypes• Information Architecture• User Empathy• Interactive DesignCreated the following three design projects:1. Bus App - Busix | Thinkful Midwest transportation agency seeks a commuter app2. Cleaning App - Rose's Cleaning Service | Thinkful Miami house cleaner seeks an app for her recurring clients3. Notes App - Noted | Thinkful Creating a minimalist note-taking app in five frames

• Managed 35 client accounts, spanning social media, email marketing, website, and online reviews.• Ensured visual consistency across digital platforms for brand identity.• Conducted bi-weekly client communication for strong relationships.• Provided weekly social media KPI reports on reach, impressions, and new followers.

• Calculated month-end commissions, folios, and reports for Shula's Hotel.• Maintained social media brand identity for Shula's Hotel, Hotel Indigo, and The Senator Golf Club.• Created and designed visuals using Photoshop.• Sent monthly email blasts and made website updates.• Followed up with prospects for marketing contracts and partnerships.

• Educated customers on Goose Island products.• Cultivated and sustained positive working relationships with customers• Submitted a detailed report for inventory, payroll hours, and material used