Ilaria Morlotti Email & Phone Number

As a multilingual professional (fluent in 5 languages) with experience in international companies, I bring a solid background in customer service management, process optimization, and team leadership. My diverse career path, spanning from sales to management and human resources, has allowed me to develop a strategic and cross-functional vision of the customer relationship cycle. My expertise covers both B2B and B2C customer support in multichannel contexts (inbound/outbound), e-commerce, and across short and long sales cycles, from prospecting to billing and after-sales service. I also have extensive experience in performance management using CRM tools and key performance indicators (KPIs) to ensure continuous improvement of results and optimization of customer satisfaction. This profile reflects only a part of my skill set, which notably includes the ability to motivate and lead teams to achieve ambitious goals in complex and constantly evolving environments.

Listed skills include Vip Services, Events Organisation, Private Events, Special Events, and 21 others.