Pramit Parida Email & Phone Number

Noida, Up, In

Noida, Uttar Pradesh, India

Noida, Uttar Pradesh, India

Collaborated with managers and clients to plan, coordinate, and lead all process activities, ensuring adherence to best industry practices.Analyzed extensive datasets using Excel and Power BI, presenting meaningful insight with visual dashboards to management.Managing service management dashboards and workflows in Jira Service Desk tool.Managed various projects, including collaborations with leading platforms like Myntra and Flipkart, focusing on product and customer… Show more Collaborated with managers and clients to plan, coordinate, and lead all process activities, ensuring adherence to best industry practices.Analyzed extensive datasets using Excel and Power BI, presenting meaningful insight with visual dashboards to management.Managing service management dashboards and workflows in Jira Service Desk tool.Managed various projects, including collaborations with leading platforms like Myntra and Flipkart, focusing on product and customer satisfaction.Engage with industrial service management practices such as knowledge, incident, and problem management. Show less

India

Enhanced team performance across call, chat, and email by scrutinized auditing targets and use of feedback techniques like DESC and What-Why.Provided real-time data insights via Excel reports and dashboards, aiding decision-making on quality metrics.Develop and implement TNA to help team members with quality standards and procedures.Conduct root cause analysis and ACPT analysis on errors and customer satisfaction.Execute internal call barging and calibration sessions to identify… Show more Enhanced team performance across call, chat, and email by scrutinized auditing targets and use of feedback techniques like DESC and What-Why.Provided real-time data insights via Excel reports and dashboards, aiding decision-making on quality metrics.Develop and implement TNA to help team members with quality standards and procedures.Conduct root cause analysis and ACPT analysis on errors and customer satisfaction.Execute internal call barging and calibration sessions to identify and address quality issues.Use Six Sigma methods like Fishbone, Root Cause Analysis, Histogram, and Pareto to improve processes and reduce defects for better quality results. Show less

Noida, Uttar Pradesh, India

Noida, Uttar Pradesh, India

12Th(Undergraduate), Physical Chemistry Maths, 8.0

Activities and Societies: Cricket, Football, Long Jump, high Jump, 100mts Sprint, Kho-Kho, Kabadi, Badminton This was very crucial part.

Bachelor Of Technology - Btech, Aeronautical/Aerospace Engineering Technology