Rachna Jagtap Email & Phone Number

Experienced Customer Service Advisor at Fexco, Dublin, specializing in Business Tourism for Failte Ireland. Proficient in CRM/TED and Microsoft Dynamics 365, excelling in customer relations, issue resolution, and Ezine creation. Demonstrates strong leadership in cross-functional teams, contributing to increased client engagement. Hold an MBA in Project Management and a BE in Civil Engineering.Please feel free to contact me directly at rachna.myofficial@gmail.com 📩

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  Customer Service Advisor

  Fexco

  Mar 2022 - Present - Dublin, County Dublin, Ireland

  Working as a Customer Service Advisor in Business Tourism for Failte Ireland specifically in the Commercial Development department facilitated by Fexco.• Successfully managed and updated comprehensive customer records on CRM/TED and Microsoft Dynamics 365, ensuring accuracy and accessibility of information.• Conducted on-call interactions with customers, delivering detailed information about tourism in Ireland, with a specialization in business tourism.• Resolved customer issues related to Failte Ireland Trade Portal and Discover Ireland, showcasing problem-solving skills and dedication to customer satisfaction.• Spearheaded the creation and delivery of Ezines within the Commercial Development, Enterprise Support, Digital that Delivers, and Funding departments.• Utilized CRM/TED, Microsoft Dynamics 365 to craft compelling Ezine templates and manage the end-to-end process, including sending out Ezines, following up with customers, and maintaining organized records.• Played a pivotal role in the professional development of colleagues by providing training on CRM/TED and Microsoft Dynamics 365, contributing to team-wide proficiency and expertise.• Developed and executed targeted marketing lists and campaigns to promote renewal, funding, events/webinars, and other initiatives.• Produced insightful reports to inform decision-making processes and achieved notable increases in client engagement through strategic promotional activities.• Led cross-functional teams, acting as a liaison between project teams, stakeholders, and clients to facilitate effective communication and project success.• Demonstrated the ability to coordinate diverse teams and achieve project goals, enhancing overall client satisfaction and interest.