Rahul Jain Email & Phone Number

Bengaluru, Karnataka, India

Become a Nexthink SME and thought leader, both internally and externally, to drive the business value of the Nexthink Platform.Help the MSP sales team qualify leads by using your deep understanding of product capabilities to address business issues and provide business value.Demonstrate how Nexthink solutions can support overall customer initiatives and how this generates business outcome.Collaborate with global partners to design, build and adapt new services around the Nexthink platform.Own, prepares and coordinate the execution of the annual technical enablement program to fully enable Global MSP partner team to sell, deliver value, and operationalize Nexthink.Work with multiple stakeholders in different functions such as IT Security, IT Operations and IT Service Management to illustrate use cases where Nexthink can add value.Support and lead large scale enterprise transactions during the presales phase by using industry knowledge and understanding to move deals forward.Run and facilitate value-based workshops with prospects so that they can fully discover and understand how Nexthink can address their strategic projects and major issues.Participate as a speaker in key company events and other marketing related activity.Become a thought leader both internally and externally evangelizing on Nexthink and driving business value.Perform Demos and POVs for prospective accounts within the MSPCreate collaterals (Proposal Write-ups, Bid Defense presentations) for RFPs that are being pursued by the MSPs to showcase Nexthink value to their services

Bengaluru, Karnataka, India

Abu Dhabi, United Arab Emirates

Bengaluru, Karnataka, India

• Act as a single point of contact for the customer for all delivery elements in scope• Participate in the Customer’s Nexthink steering group meetings• Advise on and be part of the Customer’s governance for Nexthink• Gather customer’s requirements, analyse and provide feedback• Effectively handle customer requests and priorities• Understand Customer Digital Experience goals, strategic plans and constraints in order to advise on the best use of Nexthink• Conduct analysis of Customer’s Nexthink data and provide actionable insights to customers• Identify and justify automation opportunities based on value to the Customer• Support customer’s initiatives on Nexthink areas of operations• Build content based on customers’ requirements, manage and collaborate with the remote team for advanced scripting• Provide new insights to integrate Nexthink with existing solutions and internal processes• Work with the Partner Success Managers to position Nexthink with customers’ service owners• Deliver service elements against a set of Service Levels• Identify and deliver against agreed use cases• Work with the Account teams to support the operationalisation of Nexthink inside the Customer organisation• Prepare all customer facing and internal deliverables• Escalate internally and externally when required• Stay current on product development/releases to a level required for the above activities

Bengaluru, Karnataka, India

• Act as a single point of contact for the customer for all delivery elements in scope• Participate in the Customer’s Nexthink steering group meetings• Advise on and be part of the Customer’s governance for Nexthink• Gather customer’s requirements, analyse and provide feedback• Effectively handle customer requests and priorities• Understand Customer Digital Experience goals, strategic plans and constraints in order to advise on the best use of Nexthink• Conduct analysis of Customer’s Nexthink data and provide actionable insights to customers• Identify and justify automation opportunities based on value to the Customer• Support customer’s initiatives on Nexthink areas of operations• Build content based on customers’ requirements, manage and collaborate with the remote team for advanced scripting• Provide new insights to integrate Nexthink with existing solutions and internal processes• Work with the Partner Success Managers to position Nexthink with customers’ service owners• Deliver service elements against a set of Service Levels• Identify and deliver against agreed use cases• Work with the Account teams to support the operationalisation of Nexthink inside the Customer organisation• Prepare all customer facing and internal deliverables• Escalate internally and externally when required• Stay current on product development/releases to a level required for the above activities

Bengaluru Area, India

• Assist the MSP Business Development team in demonstrating to existing MSP partners and potential MSP partners, Nexthink’s value and impact on Partner’s operations and business overall through presentations, use cases, POCs, pilots and implementation in existing Partner’s accounts.• Participate in MSP Partner RFPs, demos, presentation to their end customers.• Provide mentoring and training to Partners delivery, project and operation teams to help them take maximum advantage of Nexthink and impact their operational efficiency.• Deploy and integrate Nexthink into Partners existing technology ecosystem and tailor dashboards, automation, and other Nexthink capabilities to best fit their needs.• Help generate product demo scripts and scenarios and maintaining demonstration environment(s) either on the Partner’s premise and demo centers or in Nexthink demo platform.• Stay current on product development/releases to a level required for demo, POCs and the above activities.• Supporting Partner Marketing and Partner Training events – user conferences, trade shows, webinars etc.• Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, security etc. • In conjunction with Sales Personnel and Professional Services, conduct transition briefing – communicate commitments, expectations etc. in preparation for deployment.• Act as the Nexthink subject matter expert at Executive briefings / marketing events.

Bengaluru Area, India

• Provide consulting services to customers based on Aptean’s service delivery methodology and procedures; services engagements may include implementation consulting, upgrade consulting, training, testing, and/or process improvement consulting.• Effectively work on multiple projects simultaneously.• Work collaboratively with project manager and project team to deliver projects on time, on budget, on schedule.• Provide expert solutions to complex customer problems in a timely manner by receiving, clarifying and investigating incidents. Work with R&D and product line team to expedite incident resolution and ensure seamless delivery of support service to customers.• Expand expertise within the product. Attend training sessions offered and use self-study tools; assist with peer training as needed.• Participate in new product development process by recommending enhancements based on customer feedback, reviewing design documents for new product features, and attending functional reviews to evaluate new product features. Become knowledgeable on 3rd party products and integrations, to further assist customers in learning about capabilities beyond the core product.• Contribute to a customer focused environment that encourages information sharing, team-based resolution activity, cross training and an absolute focus on fulfilling customer requirements as quickly and effectively as possible

Bengaluru Area, India

As part of the SupportSoft Product Team my roles included the following:• Product Deployments in Customer Environments – from setting up Web application servers using IIS, MS SQL, Component Services, creating Code signing and SSL certificates, enabling Windows Authentication and AD integration, to deploying Client tool to end user machines.• Technical consulting for clients during different phases of a project like Design, Development, UAT, Testing, Go-live.• Coordinate with clients and business users for clarification of requirements.• Customizing the product and creating new content based on customer requirement in terms of functionality and design using VBS, C#, CSS, HTML, JS, XML.• Handling Code in MVC based Web application and debugging flows.• Documentation of Product features, creation of admin and user guides, creating FDDs.• Training Clients and service desk administrators with familiarization and administration of the Product, along with basic troubleshooting and customizations.• Ensure compliance to delivery schedule and other SLA parameters across the assigned module of the application.• Contribute to general betterment of the product with different ideas and approach to solving problems, and creating solutions based on those.• Be a part of the continuous teaching-learning process that the organization offers.

Bachelor’S Degree

High School