My core responsibility at Ericsson is to keep the SharePoint platform in a top notch state. I need to ensure the best practices related to OS, IIS, Coding Practices and SharePoint are followed as much as possible to realise the highest possible performance throughput from the SharePoint farm.While I am onsite, I take care of resolving SharePoint administration and developer issues, and ensure that we work proactively as much as possible instead of resolving reactive issues.

In this role I lead the IIS and ASP.NET support team at Microsoft Global Technical Support Center. I provided phone based Developer Support for North American customers.I made some very good friends... Debug Diagnostics and WinDbg were probably the best ones (since they don't lie, and are very dependable).

As a Support Engineer for Developer support, the day started with taking calls related to all sorts of Developer and Performance issues with respect to ASP.NET & IIS Server. My primary task was to fix the issues as soon as possible.

Worked in multiple client projects on .NET.

Created middle tier class libraries in .NET

Created an interactive Mathematics game. The game was burned in a DVD and attached to the books as a freebie to increase sales. This book was sold in over 600 schools in South Africa.

These are the times when I used to freelance for several companies to fund my studies. All this was happening while I was preparing for my Masters (Master of Computer Applications).