•Certified Professional with 8 years of Infrastructure support experience, gained through practical exposure in a challenging and technology driven environment.•Experience with a broad variety of networking equipment including routers, managed switches and wireless•Experience in customer service and technical support•Quick learner, team-player and ability to work independently.•Technical documentation skills and detail oriented•Maintaining client infrastructure including servers, workstations and networks•Monitoring and proactively maintaining servers and workstations, backup, antivirus, security patches•Self-motivation with the ability to take initiative in identifying and resolving problems independently and knowing when to escalate issues•Take the initiative to monitor own work for quality and be able to assess impact of decisions•Design, coordinate, and supervise system installations and cutovers.•Network support and troubleshooting for internal and external customers.•Provide high level of customer service