•Overseeing the design and content of an advertising campaign to ensure it meets the needs of the target audience.•Running campaigns to introduce prospective customers to new product releases and build brand awareness.•Consistently managing and overseeing advertising campaigns to ensure they're engaging customers and bringing in results.•Analyzing results from each campaign to determine what was successful and what to improve for the next campaign.

•Conducted evaluation of calls, web-chat and e-mails of the Contact Center staff according to pre-defined parameters in order to ensure that standards are met.•Highlighted problematic areas for improvement or any abnormal trend w.r.t mishandling of calls or systems.•Conducted session of the resources on the basis of their lacking areas as well as according to monthly Analysis.•Shared reports on daily/weekly/monthly basis with the BPO Clients.•Participated in weekly calibration sessions with BPO Clients for product synchronization.•Ensured that Quality Unit and COPS units are synchronized on the Evaluation standards and product information.

•Handled Customer queries and provided online resolution to their problems.•Managed Customers, Corporate Clients and Employee's queries promptly and accurately.•Supported as Back-end officer for Corporate, retails and sale teams.

•Generating new business leads.•Increasing brand awareness and market share.•Coordinating marketing strategies with the sales, public relations, and production departments.•Promoting our magazine at new designer openings and major industry-related events.•Supported as Back-end officer for Corporate, retails and sale teams.