• Identifying,developing & maintaining strong relationships with varied investor categories such asretail ,family offices, companies etc• Focusing on the company's financial community ,helps in releasing in time supportinformation,handling enquiries about the product & process, providing feedback to the management• Build & execute sales strategies• Coordinate with clients for onboarding, investment & portfolio management• Manage & expand existing partner realtionships as well as seeking out new ones• Solving queries related to financial products & taking escalations for unresolved queries• Take ownership & accountability for client retention• Ensure that client followup happens on time as well as sales discipline• Upsell/ cross sell opportunities with the existing clients

• Identify partnership opportunities, make an effort to grow business & expansion of Organization.• Support & work jointly with the Operations team to ensure smooth execution of the leads.• Interact with team on a regular basis, to collect feedback & improve the quality of the service beingprovided.• Develop Entry-level team people into valuable salespeople.• Also I have worked as an Senior-Lead to complete the projects, achieved the team revenue in arespective time period & resolved the customer requirements in a best manner.• Analyze market & establish competitive advantages.• Manage sales pipeline.• I have more than an year of experience in Business Development position and make lead generationwith a part of revenue by doing sales like B2B,B2C,Channel,Corporate,Websales,Telesales etc.,• Proactively research & develop an understanding of clients needs in order to maximize sales.• Manage sales follow up on a timely basis as an appropriate manner.• Track metrics to ensure targets are hit.• Exceptional interpersonal skills & Proficient in multitasking.

• I have an extensive experience in Client Retention,Handling Escalations, leading BusinessDevelopment(Sales) team for the B2B sectors,focused and goal-oriented.• Think critically when planning to occur project success.• Identifying, analyzing & initiating the escalation process for client based on the escalation request.Alsoserve as lead & point of contact for escalated contact resolution for complex problems.• Managing escalation calls/emails and making service calls (till closure) to keep retain the client &updated about the issue or concern.• Leading all phases of customer journey post-acquisition from onboarding through renewal.• Sharing the weekly/monthly analysis on the number of inbound calls,Outbound calls/complaintsreceived as against the number managed during the last month and work towards the way forward inreducing the complaints & work on increasing the Retention% and sales %.• Updating & maintaining escalation process records at each stage,also updating the same inmanagement data,reviewing and adjusting the escalation process accordingly.• Providing Periodic updates to the Stakeholders about the escalation, reviewing the root cause ofescalation and maintaining compliance as per the defined SLA based on the Support Contract.• Having a Good Track record of over-achieving performance & build sustainable relationships, trustwith customers through an open communication.• Analyze and monitor customer Problem Reports (PRs).To Supply regular regional status updates forall escalated Service Requests.• Developing partnership with key executives, management, and operators within customer toeffectively deliver upon customer success mission.

• Identify partnership opportunities, make an effort to grow business & expansion of Organization.• Support & work jointly with the Operations team to ensure smooth execution of the leads.• Interact with team on a regular basis, to collect feedback & improve the quality of the service beingprovided.• Develop Entry-level team people into valuable salespeople.• Also I have worked as an Senior-Lead to complete the projects, achieved the team revenue in arespective time period & resolved the customer requirements in a best manner.• Analyze market & establish competitive advantages.• Manage sales pipeline.• I have more than an year of experience in Business Development position and make lead generationwith a part of revenue by doing sales like B2B,B2C,Channel,Corporate,Websales,Telesales etc.,• Proactively research & develop an understanding of clients needs in order to maximize sales.• Manage sales follow up on a timely basis as an appropriate manner.• Track metrics to ensure targets are hit.• Exceptional interpersonal skills & Proficient in multitasking.

• Proactively identify client needs,deliver innovative solutions & response to them within the mentionedTAT.• Build an good rapport with the customers and keep updating them on the status of their requests.• Locates potential business deals by contacting potential customers; discovering & exploringopportunities.• Generating leads by conducting research, cold calling, ideate, create presentations, prepare proposalsetc.,• Convert prospective leads into sales.• Closed the sales & ensure 100% target achievement within given timelines.• Develop contacts & build a strong customer database.• Also Develop a growth strategy focused both on financial gain and customer satisfaction.• Ability to work in a fast-paced and metrics driven environment.• Ability to work as per international standards and timings.• Maintain consistent & fruitful relationship with existing clients.

• I have an good no. of .experience in Research Analyst,broadcasting (IPTV) and Level-1 NOC operationfield.• I have got experience in providing support to users, finding and facing network faults, setting newusers up and carrying out day to day network monitoring and administration.